NCMA)

Piedmont HealthCare PA•Statesville, NC

About The Position

The Certified Medical Assistant assists physicians with patient care and with clerical, environmental, and organizational tasks. The role includes scheduling appointments, managing charts, and providing patients with information about clinic services. The assistant conveys a positive image of the clinic and may be assigned to a medical specialty, such as cardiology, to support related patient care. Patient care duties may include organizing patient flow; accompanying and assisting patients; collecting histories and specimens; performing screenings; assisting with procedures and injections; recording vital signs and weight; communicating instructions to patients, families, and pharmacies; answering calls; and performing phlebotomy when assigned. Clerical work may include handling medical records and reports, completing forms, scheduling appointments, verifying insurance and demographics, and managing documents. Environmental duties include preparing and cleaning rooms, instruments, and equipment; maintaining sterilizers and related records; and ordering and restocking supplies. Organizational responsibilities include promoting patient rights, responding to emergency codes, and promptly sharing patient or staff concerns with supervisors. The role also maintains assigned OSHA/HIPAA compliance tasks, including updating manuals and serving as a first responder for employee exposures or incidents. Other duties may be assigned.

Requirements

High school diploma.
Completion of an accredited MOA program, including an externship.
At least one year of work experience in a public-contact job, preferably in a service-related role.
Experience in health care or a practice setting.
Maintain one of the specified credentials: CMA through the American Association of Medical Assistants; RMA through American Medical Technologists; CCMA through the National HealthCareer Association; NCMA through the National Center for Competency Testing; or CDT through the Association of Certified Dermatology Techs.
Maintain CPR certification.
Knowledge of the health care field and medical specialty, specialty-related assisting tasks, and information to convey to patients and families.
Skill in performing tasks appropriately and using tact and diplomacy in interpersonal interactions.
Ability to understand patient education needs and effectively share information with patients and families.
Ability to learn and retain patient care procedures; project a pleasant, professional image; plan, prioritize, and complete delegated tasks; and demonstrate compassion and caring.
Use appropriate body mechanics when transferring patients and helping them walk or dress; able to lift up to 50 pounds.

Nice To Haves

Some college preferred.
Allergy experience preferred.

Responsibilities

Assist physicians with patient care and assigned clerical, environmental, and organizational tasks.
Check schedules and organize patient flow; accompany and assist patients with walking, transfers, dressing, specimen collection, and exam preparation.
Collect patient histories and perform screenings according to provider guidelines.
Assist physicians and nurses with procedures and injections; record patient vital signs and weight.
Relay instructions to patients, families, and pharmacies; answer calls and provide relevant information.
Perform phlebotomy when assigned.
Send and receive patient medical records and obtain lab and X-ray reports, hospital notes, and referral information.
Complete forms and requisitions, schedule appointments, verify insurance coverage and patient demographics, and manage and file documents.
Set up instruments and equipment; clean exam and procedure rooms, instruments, and equipment between patient visits.
Clean sterilizers according to the maintenance schedule and keep appropriate records.
Order, sort, and store supplies; restock exam and procedure rooms.
Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient or staff problems with immediate supervisors.
Maintain assigned OSHA/HIPAA compliance tasks, including updating manuals and serving as a first responder for employee exposures or incidents.
Perform other assigned responsibilities or duties.