Clinic Manager

American Family Care • Auburn, AL

17d

About The Position

American Family Care (AFC) is seeking a Clinic Manager to oversee daily urgent care clinic operations and lead a team of non-provider staff. The manager supervises Medical Assistants, Receptionists, and X-Ray Techs and works closely with Providers and Advanced Practice Professionals. The role has responsibility for patient experience, staff engagement, scheduling, regulatory compliance, clinic finances, and overall center performance. It is a hands-on position that may provide floor support during peak hours.

Requirements

• At least 3 years of healthcare management experience.
• Strong leadership skills, including the ability to coach, inspire, and retain high-performing teams.
• Active BLS certification, or ability to obtain it within the defined onboarding period.
• Proficiency with scheduling and payroll systems.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communication, emotional intelligence, and decision-making skills.

Nice To Haves

• Healthcare management experience in urgent care, outpatient, or ambulatory care.
• Clinical experience or Medical Assistant certification.
• EMR experience, especially with Experity.

Responsibilities

• Lead and mentor non-provider staff, fostering service, accountability, and operational excellence.
• Manage daily clinic operations, including patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain compliance with healthcare regulations, including HIPAA and OSHA, and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
• Oversee clinic finances, including budget control and P&L tracking.
• Provide hands-on floor support as needed, especially during peak hours.

Benefits

• Competitive benefits package; availability varies by full-time, PRN, or part-time status.
• Advancement opportunities.
• Ongoing training and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed