Clinic Manager

Forefront Dermatology•Chelsea, MI

11d•Onsite

About The Position

The Clinic Manager is the on-site operational and administrative leader for an assigned clinic, accountable for operations, financial performance, patient experience, workforce management, compliance, and strategic execution. The manager leads clinic staff and partners with clinicians, medical leadership, and market operations leaders to support growth, operational excellence, financial performance, and a strong patient experience. This role oversees the Chelsea, Brighton, and Ypsilanti clinics, with weekly travel between locations as needed. It is not a remote position.

Requirements

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
At least 4 years of clinic or medical practice management experience in an ambulatory healthcare setting.
Demonstrated experience managing clinical and administrative staff across multiple roles and functions.
Ability to manage a full ambulatory clinic operation, including financial performance, clinical operations, staff management, patient experience, and regulatory compliance.
Financial acumen in budget management, revenue-cycle fundamentals, P&L monitoring, charge capture, and variance analysis in a healthcare setting.
Proficiency in scheduling-template management, capacity optimization, fill-rate and lag-time monitoring, and provider productivity management.
Strong people-leadership skills, including hiring, performance management, coaching, and team development.
Working knowledge of ambulatory healthcare compliance requirements, including CLIA, OSHA, HIPAA, state licensure standards, and payer requirements.
Strong provider-relations skills and ability to work constructively with physicians and advanced practice providers.
Proficiency with EHR/EMR and practice-management systems, Microsoft Office, scheduling tools, and data-reporting platforms.
Effective communication and interpersonal skills across frontline staff, providers, and senior leadership.
Sound judgment, composure, and professionalism in a high-volume, fast-paced ambulatory clinic environment.
Must be able to travel; this is not a remote position.

Nice To Haves

Master’s degree (MHA, MBA, CMPE, or equivalent).
ACMPE Fellowship (FACMPE) or FACHE certification.
Experience in dermatology, medical aesthetics, or a private-equity-backed multi-site practice.
Experience with ambulatory revenue-cycle management, scheduling-template optimization, and P&L or budget accountability.

Responsibilities

Manage clinic P&L, operating budgets, financial reporting, revenue optimization, expense management, and financial performance measures.
Oversee clinic revenue-cycle performance, including charge capture, coding compliance, collections, insurance verification, authorizations, and denial resolution.
Manage aesthetic-services and retail-product pricing, purchase orders, supplies, and inventory expenditures.
Optimize provider scheduling templates, capacity, fill rates, appointment lag times, contracted patient-care hours, and schedule coverage.
Monitor clinic operational performance and implement action plans to improve efficiency, compliance, patient satisfaction, and access.
Maintain clinic operating procedures and service standards; oversee patient experience, feedback, concerns, and quality-assurance programs.
Conduct clinic rounds, operational reviews, and team huddles across assigned locations.
Supervise assigned staff and manage hiring, onboarding, performance management, development, timekeeping, scheduling, and employee relations in partnership with HR.
Build provider relationships, address operational concerns, coordinate APP and other clinical supervision designations, and support provider onboarding and integration.
Ensure regulatory compliance with applicable requirements, lead audits and survey preparation, maintain staff credential records, and implement risk-management plans.
Develop staffing models and manage attendance, leave administration, absence coverage, training, workforce metrics, and related action plans.
Oversee facilities, space planning, equipment, vendor relationships, and clinic technology adoption; support business continuity planning.
Identify growth opportunities and oversee aesthetic and retail operations, local marketing support, patient acquisition initiatives, and clinic participation in organizational committees.
Perform other duties as assigned.