Clinic Manager

Pain Specialist of America LLC•New Braunfels, TX

10d

About The Position

The Clinic Manager is responsible for the daily management and oversight of all employees at the location and for ensuring high operational efficiency. The role focuses on fostering exceptional customer service and maintaining compliance with regulatory and privacy standards. The manager supervises staff, coordinates office operations and patient-care support, oversees administrative and financial processes, and maintains a safe clinic environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Excellent organizational and interpersonal communication skills.
Demonstrated ability to manage multiple priorities.
Effective problem-solving skills and a desire to address small problems before they become larger problems.
Working knowledge of federal and state regulations affecting clinic operations, including HIPAA.
Ability to use Health Information Technology (HIT) systems accurately and efficiently, including running reports.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information and respond to questions from groups of managers, clients, customers, and physicians.
Adequate hearing to perform duties in person and over the telephone.
Ability to communicate clearly in person and over the telephone.
Visual acuity adequate to perform job duties, including reading printed information and computer screens.
Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting, with some heavy lifting, pushing, and pulling regularly throughout a regular work shift.
Possible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinic and/or OR environment.

Nice To Haves

Bachelor’s degree in Healthcare Administration, Public Health, Business, or a similar field is preferred.
Prior healthcare experience is desired.
Prior experience in a healthcare manager role is desired.

Responsibilities

Supervise staff and oversee daily office operations.
Establish and maintain schedules, allocate staff resources, and support effective patient care.
Train and rotate office staff through different duties to ensure cross-coverage.
Assess staff performance, complete 90-day reviews for new hires, and conduct annual reviews for established employees.
Conduct regular office staff meetings.
Monitor time clocks daily and limit overtime and time-off requests.
Verify timesheets with the HR department by Friday at the end of the day.
Oversee daily deposits and till reconciliation.
Oversee inventory and ordering of office supplies.
Ensure staff provide timely, professional telephone service; demonstrate superior customer service; communicate courteously and professionally; respond appropriately to emergencies and abusive situations; take and convey messages accurately; protect patient confidentiality; enter information into the Electronic Health Record accurately and promptly; and handle charges, tills, and daily deposits accurately.
Oversee and maintain a safe environment for employees, patients, and visitors, including maintenance of emergency equipment.
Complete work and repair orders in a timely manner.
Coordinate and prepare the office and staff for potential weather-related disasters.
Communicate with the corporate office about current updates and maintain open communication with staff.
Oversee schedules and coordinate appointment cancellations as needed.
Follow company protocol for releasing medical records.
Work with the Administrator to develop, implement, and monitor effective programs.
Ensure staff meet deadlines for assigned projects, including annual training and health requirements.
Attend manager meetings.
Perform other duties as needed or assigned.