Clinic Manager

American Family Care•Saugus, MA

17d

About The Position

American Family Care (AFC) is hiring a Clinic Manager to oversee daily urgent care clinic operations and lead a team while ensuring exceptional patient experiences. The role supervises Medical Assistants, Receptionists, and X-Ray Techs and partners closely with Providers and Advanced Practice Professionals. The manager has responsibility for patient satisfaction, staff engagement, scheduling, compliance, and the center’s financial and operational performance, including P&L management. The position may also provide hands-on floor support during peak hours.

Requirements

At least 3 years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
Strong leadership ability, including coaching, inspiring, and retaining high-performing teams.
Proficiency with scheduling and payroll systems.
Understanding of healthcare administration, compliance, and budget management.
Excellent communication, emotional intelligence, and decision-making skills.

Nice To Haves

Clinical experience or Medical Assistant certification.
EMR experience, especially with Experity.

Responsibilities

Lead and mentor non-provider staff, fostering service, accountability, and operational excellence.
Manage daily clinic operations, including patient flow, scheduling accuracy, and efficient resource use.
Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
Maintain compliance with healthcare regulations, including HIPAA and OSHA, and internal protocols.
Handle recruiting, onboarding, scheduling, payroll, and performance management.
Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
Oversee clinic finances, including budget control and P&L tracking.
Provide floor support as needed, especially during peak hours.