Clinic Manager
About The Position
American Family Care (AFC) is hiring a hands-on Clinic Manager to oversee daily operations at an urgent care clinic and ensure exceptional patient experiences. The role leads Medical Assistants, Receptionists, and X-Ray Techs while partnering with Providers and Advanced Practice Professionals. The manager owns clinic performance across patient satisfaction, staff engagement, scheduling, compliance, and P&L management, and may provide on-floor support during peak hours. The work environment is fast-paced, with frequent role-switching, prolonged standing and walking, routine exposure to blood and body fluids requiring strict PPE adherence, occasional lifting up to 25–30 pounds, and weekend or evening shifts and float coverage as needed.
Requirements
- At least 3 years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
- Strong leadership background, with the ability to coach, inspire, and retain high-performing teams.
- Proficiency in scheduling and payroll systems.
- Solid understanding of healthcare administration, compliance, and budget management.
- Excellent communication, emotional intelligence, and decision-making skills.
Nice To Haves
- Clinical experience or Medical Assistant certification.
- EMR experience, especially Experity.
Responsibilities
- Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
- Manage day-to-day clinic operations, including patient flow, scheduling accuracy, and efficient resource use.
- Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
- Maintain compliance with healthcare regulations, including HIPAA and OSHA, and internal protocols.
- Handle recruiting, onboarding, scheduling, payroll, and performance management.
- Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
- Oversee clinic finances, including budget control and P&L tracking.
- Support clinic operations on the floor as needed, especially during peak hours.
Benefits
- Competitive compensation and benefits.
- Ongoing training and leadership development.
- Growth opportunities across markets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
