Clinic Manager

American Family Care•Huntsville, AL

17d

About The Position

American Family Care (AFC) is hiring a Clinic Manager to oversee daily operations at an urgent care clinic and ensure exceptional patient experiences. The manager leads non-provider staff—including Medical Assistants, Receptionists, and X-Ray Techs—and partners closely with Providers and Advanced Practice Professionals. The role has ownership of center performance across patient satisfaction, staff engagement, scheduling, compliance, and profit-and-loss management. It is a fast-paced, hands-on position that may require supporting clinic operations on the floor during peak hours.

Requirements

At least 3 years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
Strong leadership skills, including the ability to coach, inspire, and retain high-performing teams.
Proficiency with scheduling and payroll systems.
Solid understanding of healthcare administration, compliance, and budget management.
Excellent communication, emotional intelligence, and decision-making skills.

Nice To Haves

Clinical experience or Medical Assistant certification.
EMR experience, especially with Experity.

Responsibilities

Lead and mentor non-provider staff, fostering service, accountability, and operational excellence.
Manage daily clinic operations, patient flow, scheduling accuracy, and resource use.
Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
Maintain compliance with healthcare regulations, including HIPAA and OSHA, and internal protocols.
Manage recruiting, onboarding, scheduling, payroll, and performance management.
Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
Oversee clinic finances, including budget control and P&L tracking.
Provide on-the-floor support as needed, especially during peak hours.