Clinic Manager - St. James and Vienna Clinics | 1.0 FT

Phelps Health•St. James, MO

About The Position

The Clinic Manager provides day-to-day management and clinical and operational oversight of the assigned clinics, including the St. James and Vienna clinics. The role works closely with providers and directly oversees clinical and office staff functions. The manager supports quality improvement, budget planning and monitoring, policy and procedure development, staff training and competency validation, and clinic process improvement. The position also serves as a super user for scheduling and electronic medical record software, supports patient portal enrollment, and oversees office processes, patient flow, staffing schedules, attendance, and time-off requests. The Clinic Manager promotes a professional and supportive environment for patients, families, providers, and staff, and works with other departments to ensure compliance with regulations and standards governing clinic operations. The position requires a minimum of 3–4 years of healthcare experience. Management experience and experience with physician practice operations and strategy are preferred.

Requirements

Minimum of 3–4 years of healthcare experience.
Bachelor’s degree or higher in Management or Business Administration and/or an LPN or RN degree; a high school diploma with relevant years of experience may be accepted in lieu of a degree.
Current Missouri LPN or RN license, if applicable.
Valid Missouri driver’s license.
American Heart Association Basic Life Support certification.
Ability to handle multiple priorities and manage stress appropriately.
Ability to work effectively with others.

Nice To Haves

Management experience is highly preferred.
Experience with operational and strategic aspects of physician practices is preferred.

Responsibilities

Assist with developing and implementing quality improvement plans and work with the Quality Assurance Nurse to ensure quality controls, measures, and competencies meet regulations.
Assist with developing and implementing capital and operational budgets; review assigned cost center budgets monthly and monitor staffing ratios against Premiere benchmarks.
Assist with developing and implementing policies, procedures, and job descriptions.
Identify clinic process improvements and collaborate with the management team, Quality Assurance Nurse, and Care Coordinator.
Coordinate orientation and competency validations for new staff; ensure orientation, training, and performance documentation is complete and compliant.
Supervise clinic staff and make recommendations regarding hiring and termination.
Serve as a super user for scheduling and EMR software and assist with development, build, training, and ongoing support.
Educate staff and patients about patient portal benefits and assist patients with signing up.
Determine staff development, training, and continuing education needs and plan accordingly.
Develop and maintain a professional and nurturing atmosphere for patients, families, providers, and staff.
Oversee office staff and processes to support efficient office routines and patient flow, working with physicians on processes appropriate to the practice setting.
Schedule staff, monitor attendance, and approve PDO requests for staff and providers.
Work with other departments to ensure compliance with regulations and standards for medical clinic operations, including Corporate Compliance, OSHA, CMS, HIPAA, and JC.
Stay current on Rural Health Clinic regulations, Meaningful Use, and PQRS.
Meet commitments, work independently, accept accountability, handle change, maintain personal standards, stay focused under pressure, promote teamwork, and meet attendance and punctuality requirements.