Clinic Manager
About The Position
Trillion Health & Hormone is seeking a hands-on, solutions-oriented Clinic Manager to lead daily clinic operations and help ensure patients receive a seamless, compassionate, and professional experience. The manager oversees patient flow, scheduling, provider utilization, staffing coordination, and operational problem-solving, while stepping into clinical support or patient services duties when needed. The role balances strategic oversight with active participation in the day-to-day realities of clinic operations. The Clinic Manager supervises, coaches, and develops clinic and patient services team members; supports onboarding and training; sets expectations; and addresses performance concerns. The manager helps maintain compliance with HIPAA, OSHA, and applicable state regulations, partners with providers on documentation standards and credentialing requirements, and monitors inventory, medication storage, supplies, and safety protocols. The role also monitors operational performance and KPIs, supports budget and expense tracking, and works with operations leadership to improve workflows, efficiency, and revenue capture. The position requires maintaining appropriate boundaries between operational leadership and clinical decision-making.
Requirements
- Active Registered Nurse (RN) license in the state where the clinic is located.
- At least three years of experience in healthcare operations, clinic leadership, or a comparable healthcare supervisory role.
- Demonstrated supervisory or team leadership experience.
- Strong understanding of clinical workflows and outpatient clinic operations.
- Excellent organizational, communication, and conflict-resolution skills.
- Proficiency with electronic medical record (EMR) systems.
Nice To Haves
- Experience in women’s health, hormone therapy, or specialty outpatient care.
- Bachelor’s degree in nursing, healthcare administration, business, or a related field.
- Experience with Lean principles, process improvement, or operational efficiency initiatives.
Responsibilities
- Oversee daily clinic operations, patient flow, scheduling, and provider utilization.
- Anticipate challenges, identify bottlenecks, and adjust resources to keep clinic operations running smoothly.
- Provide clinical support or patient services coverage when staffing gaps or unexpected needs arise.
- Troubleshoot operational issues in real time and improve processes to address recurring problems.
- Ensure clinic policies, protocols, and standard operating procedures are followed.
- Supervise, coach, and develop clinic and patient services team members.
- Set clear expectations and promote accountability, ownership, professionalism, and teamwork.
- Support employee onboarding and training.
- Address performance concerns directly, constructively, and promptly.
- Coordinate clinic operations to support a seamless patient experience and help resolve scheduling challenges, service concerns, and patient escalations.
- Monitor patient feedback and identify opportunities to improve service.
- Support compliance with HIPAA, OSHA, and applicable state regulations.
- Partner with providers to support clinical documentation standards and credentialing requirements.
- Monitor inventory, medication storage, supplies, and safety protocols.
- Maintain appropriate boundaries between operational leadership and clinical decision-making.
- Monitor clinic productivity, operational performance, and key performance indicators.
- Support budget tracking, expense management, and inventory control.
- Identify opportunities to improve efficiency, workflows, and revenue capture.
- Partner with operations leadership to implement improvements, new services, and evolving business needs.
Benefits
- Opportunity to make a meaningful difference in women’s healthcare.
- Leadership role with the ability to influence team performance, patient satisfaction, and clinic operations.
- Collaborative environment where initiative, accountability, and practical problem-solving matter.
- Opportunity to improve systems and processes as the organization continues to grow.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
