Clinic Manager

American Family Care•Orange Beach, AL

17d

About The Position

American Family Care (AFC) is hiring a Clinic Manager to oversee daily operations at an urgent care clinic and ensure exceptional patient experiences. The role leads a team of Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. The manager owns center performance across patient satisfaction, staff engagement, scheduling, compliance, and profit and loss management, and supports clinic operations on the floor when needed.

Requirements

At least 3 years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
Strong leadership skills, including the ability to coach, inspire, and retain high-performing teams.
Proficiency in scheduling and payroll systems.
A solid understanding of healthcare administration, compliance, and budget management.
Excellent communication, emotional intelligence, and decision-making skills.

Nice To Haves

Clinical experience or Medical Assistant certification.
EMR experience, especially with Experity.

Responsibilities

Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
Manage day-to-day clinic operations, ensuring smooth patient flow, accurate scheduling, and efficient resource use.
Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
Maintain compliance with healthcare regulations, including HIPAA and OSHA, and internal protocols.
Handle recruiting, onboarding, scheduling, payroll, and performance management.
Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
Oversee clinic finances, including budget control and P&L tracking.
Provide on-floor support as needed, especially during peak hours.