Clinic Manager - Ophthalmology

Novus Clinic•Tallmadge, OH

3h•Onsite

About The Position

The Clinic Manager is a highly engaged leader with strong business acumen who develops a patient-focused, goal-oriented team. The role is based in Tallmadge, Ohio, with regular travel to Green, Streetsboro, and Independence; mileage is paid. The position is full time. The clinic operates Monday through Friday from 7:00 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 2:00 p.m. Shifts fall within these hours, with some work earlier or later as needed. The manager oversees daily office operations, including scheduling, meetings, reporting, inventory, supply ordering, and employee training. They guide staff on optical equipment, medical records, insurance and billing, frame and contact lens selection, office policies, and software. The manager uses operational reports to identify areas for improvement, coaches the team, develops plans to improve workflow and profitability, collaborates with district and regional management and HR, and supports recruitment and employee relations. They promote a positive work environment and a high-quality patient experience while ensuring HIPAA compliance. The role requires a high school diploma or GED and two years of optical management or related industry experience. A bachelor's degree in business administration, healthcare management, or a related field is preferred. COA or COT certification is also preferred but not required. Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook is required.

Requirements

Interact with employees at all levels in a courteous and professional manner.
Demonstrate initiative in accomplishing practice goals.
Create a positive, team-oriented, patient-focused work environment.
Commit to working over 40 hours when needed to meet business needs.
Be able to work weekends when applicable.
Have reliable transportation to travel between multiple work locations with minimal notice when applicable.
High school diploma or GED equivalent.
Two years of optical management or industry-related experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Meet the role's physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds, and having the stated visual, auditory, and fine motor abilities.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Management, or a related area of study.
Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification.

Responsibilities

Execute day-to-day office operations, including employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and employee training.
Provide guidance on optical equipment usage, medical chart handling, insurance and billing, frame and contact lens selection, policies and procedures, and computer software.
Compile and use operational reports to understand business performance and direct the team on improvement areas.
Lead and coach the office team, providing focused support to help the team succeed.
Take initiative to improve processes and workflow and develop action plans to increase office efficiency and profitability.
Collaborate with District and Regional Managers and HR on employee relations and recruitment needs.
Have constructive conversations with employees about areas for improvement and formulate follow-up actions.
Train employees to provide a world-class patient experience.
Act as a liaison between employees, the District Manager, and Corporate.
Motivate employees and communicate changes or news in a supportive and constructive manner.
Ensure the office and employees comply with HIPAA.
Perform other duties as assigned.