Clinic Manager

Allina Health • New Ulm, MN

19d • $52 - $72

About The Position

Allina Health is a not-for-profit health system serving individuals, families, and communities throughout Minnesota and western Wisconsin. The Clinic Manager collaborates with lead provider(s) in shared accountability for daily operations and overall clinic performance. In primary care, the role supports care delivery at one or more small or medium-sized clinics with fewer than 80,000 annual visits.

This is a 1.0 FTE position working 40 hours per week on an 8-hour day/evening shift. On-call coverage is required. The position offers a manager bonus program, discretionary PTO, and other competitive benefits. The posted base pay range is $52.24 to $72.28 per hour; starting pay depends on factors including experience and education, and additional incentives may be available.

The manager leads staff and providers, supports safe and effective patient care, develops clinical programs and services, and oversees clinic strategy, operations, financial performance, safety, risk management, and compliance. The role represents Allina Health in the local community and works with clinical, organizational, and external partners to improve clinic performance and patient experience.

Requirements

• Bachelor's degree required. Candidates without a current bachelor's degree may be considered if they have a strong clinic leadership background, an associate degree or at least 60 credits toward a bachelor's degree, and are willing to complete the bachelor's degree within four years.
• Associate's or vocational degree required for legacy staff hired into positions where requirements changed after they were hired.
• Five to seven years of leadership experience, including at least three years of supervisory or management experience in healthcare operations.
• Able to lift up to 20 pounds occasionally and up to 10 pounds frequently.
• Availability for required on-call coverage.

Responsibilities

• Recruit, select, and onboard staff, leaders, and providers; manage staff and leaders' performance.
• Partner with clinician leaders to communicate and engage staff, leaders, and providers in key initiatives.
• Ensure staff are appropriately trained and work within the scope and at the top of their licensure or role.
• Ensure staff and providers have the equipment, tools, and resources needed to work.
• Maintain awareness of daily clinic functions, identify and communicate needs or changes, and escalate concerns as appropriate.
• Analyze and act on employee engagement data; maintain a strong presence in clinic activities and model poise, positive influence, and leadership.
• Communicate a clear vision for initiatives and continuous improvement, and work with staff and physicians to develop and implement objectives for safe, effective patient care.
• Evaluate policies and procedures and recommend changes; develop site leaders' ability to manage staff and performance issues.
• Identify and lead opportunities to improve patient experience, ensure staff and providers can access patient feedback and initiatives, and address site-level patient concerns.
• Represent Allina Health in the local community, including community events, health fairs, and partnerships as appropriate.
• Promote leadership development, facilitate meetings, represent the site locally and across Allina Health Group, and share best practices.
• Promote collaboration across business units, departments, staff, providers, and patients or customers; build relationships to meet company and community needs.
• Ensure timely communications and information sharing with staff and key stakeholders.
• Develop clinical service line programs and services; execute strategic planning and business development for local programs and services; oversee implementation and coordinate service line activities.
• Work with leadership to plan, implement, and manage operational initiatives and tactical plans, tracking performance against key performance indicators.
• Review and analyze dashboards and reporting templates, including performance variances.
• Develop business plans for programs, services, and markets to enhance existing programs and grow local market share.
• Manage relationships with leaders, physicians, and external partners and participate in decision-making with executive management and stakeholders.
• Manage clinic financials, operating expenses, and productivity; review reports and address issues to align expenses and productivity.
• Plan for future capital needs and growth in partnership with the regional director; maintain appropriate revenue cycle management workflows.
• Collaborate with the lead physician on provider productivity.
• Partner in leading and developing a culture of safety and focus on High Reliability Organization.
• Ensure adherence to safety, risk, and compliance policies and procedures, including oversight of supervisors' compliance with state regulations.
• Observe drills as appropriate, identify preparedness gaps, and participate in site safety meetings, rounding, audits, and events as appropriate.
• Ensure regulatory and accreditation expectations are met.
• Perform other duties as assigned.

Benefits

• Manager bonus program
• Discretionary PTO
• Medical and dental benefits
• PTO/time away
• Retirement savings plans
• Life insurance
• Short-term and long-term disability
• Voluntary benefits, including vision, legal, and critical illness coverage
• Tuition reimbursement or continuing medical education, as applicable
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools
• Potential discretionary monetary bonuses, goal-based bonuses, and other financial incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Manager