Clinic Manager

Kinwell•Seattle, WA

8d•$84,200 - $143,100•Onsite

About The Position

The Clinic Manager supports the overall management and daily operations of Kinwell’s Ballard and Denny Way clinics in Seattle, Washington. The role works closely with the Practice Manager to maintain operational efficiency, regulatory compliance, smooth workflows, and a high standard of patient service. Responsibilities include managing clinic support staff, overseeing administrative and financial operations, supporting strategic objectives, and ensuring the clinics meet patient needs and organizational goals.

Requirements

Three years of experience as a primary care clinic manager.
Associate degree in healthcare administration or equivalent work experience.
Track record of achieving and maintaining exceptional Net Promoter Scores.
Experience with Epic or a similar electronic medical record system.
Experience with and knowledge of Medicare Advantage plans.
Entrepreneurial outlook and ability to thrive amid uncertainty, with willingness to progress as the practice expands.
Strong organizational, planning, analytical, prioritization, and problem-solving skills.
Excellent verbal and written communication skills, including presentation skills.
Ability to work as a team member and accept and implement constructive feedback.
Demonstrated judgment in handling sensitive and confidential information discreetly and professionally.

Nice To Haves

CMA, RN, or LPN credential with clinic management experience.
Skill operating a computer in a Windows environment using Outlook, Word, and Excel.
Experience increasing practice utilization.

Responsibilities

Manage clinic support staff and foster team building, integrity, safety, continuous improvement, and recognition.
Collaborate with clinician partners to meet objectives for patient throughput, outcomes, satisfaction, clinic safety, and efficiency.
Oversee daily clinical operations, including service delivery, workflows, efficiency, and safe, timely patient care.
Ensure clinic compliance with local, state, and federal requirements, including HIPAA, OSHA, and CMS guidelines.
Maintain clinic accreditation and licensing requirements.
Assist with developing and executing clinic strategic goals aligned with organizational growth objectives.
Support staff scheduling and ensure adequate coverage during operating hours.
Address staff concerns and escalate issues to the Practice Manager as needed.
Resolve escalated patient concerns and feedback, and manage service recovery initiatives.
Monitor and improve the patient experience in alignment with Kinwell’s values and regulatory requirements.
Monitor clinical outcomes and lead quality improvement initiatives.
Implement, monitor, and improve operational policies and procedures.
Ensure compliance with HR policies and participate in recruitment and retention strategies.
Manage clinic budgets, expenses, and financial performance.
Analyze financial reports, monitor profitability and sustainability, and identify cost-saving opportunities.
Collaborate with the finance team on billing, collections, and revenue cycle processes.
Communicate corporate initiatives and objectives clearly and promptly to clinic teams.
Provide the Practice Manager with details for monitoring and reporting clinic launch KPIs, and recommend additional metrics where appropriate.
Assist with staff education and coaching on patient health metrics, turnaround times, performance, and improvement opportunities.