Clinic Manager

American Family Care•Malden, MA

17d

About The Position

American Family Care (AFC) is hiring a Clinic Manager to oversee daily operations at an urgent care clinic and deliver exceptional patient experiences. The manager leads Medical Assistants, Receptionists, and X-Ray Techs while partnering with Providers and Advanced Practice Professionals. The position has ownership of clinic performance, including patient satisfaction, staff engagement, scheduling, compliance, and P&L management. It is a fast-paced, hands-on leadership role that may require supporting clinic operations on the floor, particularly during peak hours.

Requirements

At least 3 years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
Strong leadership skills, including the ability to coach, inspire, and retain high-performing teams.
Proficiency with scheduling and payroll systems.
Understanding of healthcare administration, compliance, and budget management.
Excellent communication, emotional intelligence, and decision-making skills.

Nice To Haves

Clinical experience or Medical Assistant certification.
EMR experience, especially with Experity.

Responsibilities

Lead and mentor non-provider staff, fostering service, accountability, and operational excellence.
Manage daily clinic operations, including patient flow, scheduling accuracy, and efficient resource use.
Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
Maintain compliance with healthcare regulations, including HIPAA and OSHA, and with internal protocols.
Handle recruiting, onboarding, scheduling, payroll, and performance management.
Serve as the primary liaison with regional leadership and communicate performance data and improvement plans.
Oversee clinic finances, including budget control and P&L tracking.
Provide on-the-floor support as needed, especially during peak hours.