Clinic Manager

Madison Medical Affiliates•Milwaukee, WI

82d

About The Position

The Clinic Manager is part of a dynamic and collaborative leadership team that oversees the daily operations of the healthcare clinic, ensuring patients receive safe, high-quality, timely care while maintaining efficient workflows and supporting clinical and administrative staff. This position reports to the Regional Director.

Requirements

At least 2 years of experience with managing staff and operations.
Knowledge of health care administration, business administration or other related fields.
The equivalent to that which would be acquired by completing a regionally accredited bachelor’s degree program.
Knowledge, skills and abilities required to perform this job are typically acquired through a minimum of five years of progressively responsible experience in a healthcare facility that includes experiences and knowledge of medical practice, clinic management, clinic operational structure systems and clinic policies, procedures and processes.
Excellent written and oral communication skills.
Ability to multi-task and be flexible in learning and handling a variety of duties.

Responsibilities

Manage daily clinic operations and ensure smooth patient flow.
Supervise, support, and coordinate clinical and administrative staff.
Develop staff schedules and ensure appropriate staffing coverage.
Monitor staff performance, productivity, attendance, and professional development; annual employee evaluations.
Ensure excellent patient experience and address patient concerns or complaints.
Work closely with physicians, advanced practice providers, nurses, medical assistants, administrative staff and other healthcare professionals.
Maintain compliance with healthcare regulations, organizational policies, and clinical standards.
Monitor infection prevention, patient safety, medication procedures, and quality standards.
Monitor clinic supplies, equipment, inventory, and ordering.
Participate in audits, quality-improvement projects, incident investigations, and corrective actions.
Develop and implement policies, procedures, and workflow improvements.
Recruitment/hiring, new hire onboarding, training, competency assessment, and ongoing education of staff.
Collaborate with senior leadership to meet organizational and departmental goals.
Maintain a professional, respectful, and patient-centered workplace environment.
Communicates effectively with patients, visitors, employees, physicians, providers and the public to promote a professional health care environment.
Stays current on electronic health records (EHR) changes and ensures accurate and timely documentation in patient records; acts as EHR Super User for the clinical staff.
Monitors, edits, and approves PTO & timecards.
Provide clinical leadership, guidance, and support to clinical and administrative staff.
Monitor staffing levels, workloads, clinical priorities, and the quality, safety, and effectiveness of patient care.
Promote infection prevention, medication safety, safeguarding, and other clinical standards.
Maintain confidentiality and comply with relevant healthcare legislation and professional standards.
Respond appropriately to patient concerns, complaints, and clinical incidents.
Performs other duties as assigned.