Clinic Manager

Golden Steps ABA•Florissant, MO

10d•Onsite

About The Position

The Clinic Manager leads the team member culture and family experience at a Golden Steps ABA center. The position oversees the center’s appearance, customer service, day-to-day operations, and scheduling. It maintains an up-to-date roster of Behavior Technicians (BTs), their deployment and compliance status, and coordinates with State Directors, the Clinic Director, BT Recruiting, and the Intake Team to assess staffing and client needs. The manager coordinates training and compliance, handles disciplinary actions up to and including termination, and completes BT offboarding. Responsibilities span customer service, BT satisfaction, center appearance and maintenance, scheduling, and HR/compliance. The role supports clients and families through intake and ongoing communication, manages center schedules and operating metrics, monitors payroll and billing documentation, and helps ensure that BTs are assigned only to clients for whom they are credentialed. The Clinic Manager may provide direct one-to-one ABA therapy when needed to prevent canceled sessions, and provides administrative support and coordinates facility, supply, and maintenance needs. Center hours vary by location and are Monday through Friday. Additional time or flexible schedules may be required to complete the work or meet company expectations. The position involves office tasks as well as walking, standing, and supporting BT duties. Physical demands include lifting, bending, reaching, pushing, pulling, squatting, kneeling, and following children around the center, sometimes at a rapid pace.

Requirements

High school diploma or equivalent.
Registered Behavior Technician (RBT) certification.
At least 2 years of office management or customer service experience.
Ability to follow written instructions.
Ability to use computers and software programs.
Ability to communicate expressively and receptively.
Proficiency with PC software, especially spreadsheet programs.
Strong written and verbal communication skills with internal and external stakeholders.
Ability to build rapport, explain complex information clearly, handle challenging phone conversations, and represent the Golden Steps brand.
Ability to organize, prioritize, and manage multiple tasks while meeting deadlines and team benchmarks.
Adaptability and willingness to work both collaboratively and independently.
Excellent interpersonal, listening, and problem-solving skills.
Experience analyzing and summarizing data clearly and concisely.
Strong work ethic and attention to detail, accuracy, and quality; track record of producing error-free work.
Ability to work independently and exercise good judgment and decision-making.
Ability to lift up to 35 pounds; the posting also notes that lifting, pushing, or pulling up to 30 pounds may be required.
Ability to bend and squat for up to an hour per day; perform fine and gross motor activities; bend, kneel, squat, sit at floor level or in a chair, and stand for periods of time.
Ability to follow a child throughout the center without restrictions, sometimes at a rapid pace.
Ability to perform close visual work on computer screens or monitors and analyze on-screen data and figures.

Responsibilities

Provide excellent customer service and represent the Golden Steps brand.
Assist clients and families with accessing treatment by providing information and supporting the initial intake process; maintain communication with prospective clients and set appropriate intake expectations.
Communicate with parents in person and by phone.
Maintain a well-run, aesthetically pleasing, clean center and ensure that supplies are ordered regularly.
Coordinate with Facilities and Purchasing to address center issues and arrange necessary maintenance.
Ensure the center meets compliance and credentialing standards, including BHCOE standards.
Monitor center expenses against monthly limits.
Assist with center events, including activity days, birthdays, anniversaries, and graduations.
Provide direct one-to-one ABA therapy as needed to cover absences and help prevent canceled therapy sessions.
Receive and maintain CPR and First Aid credentials.
Verify client insurance eligibility and coverage.
Market center services to community organizations and providers, including doctors’ offices, schools, and speech, physical, and occupational therapy centers.
Manage Behavior Technician and client schedules, enter schedules into required systems, and communicate schedule changes.
Track daily operating metrics and report them to the State Director.
Track BT and client attendance and notify supervisors when disciplinary action may be needed.
Schedule and manage non-billable technician hours to stay within limits.
Approve BT paid time off and unpaid time off and arrange coverage.
Ensure staff are assigned only to clients for whom they are credentialed.
Coordinate training and compliance needs.
Work with the Clinic Director and BT Recruiting Department to assess staffing needs and adjust recruiting targets and resources.
Work with the Clinic Director and Intake Team to assess incoming case needs and match BTs to cases.
Coordinate with in-home operations to arrange client coverage or facilitate team member and client transfers as needed.
Report clinic needs to the State Director, including intake and technician pipelines, marketing needs, and other operational matters.
Complete BT offboarding, including gathering documentation, collecting resignation and performance or termination records as needed, completing required procedures, and securing company equipment and property.
Review payroll and billing daily to support accuracy and ensure documentation and schedules align.
Provide day-to-day administrative support, such as greeting clients, ordering supplies, faxing, and filing.
Perform other duties as designated by the supervisor.