Clinic Manager

Passion Dental Group Inc.•Vancouver, BC

18h•Onsite

About The Position

We are looking for a dedicated and organized Clinic Manager to join our team at Broadway Dental Group, a proud part of the Passion Dental Group. This role is ideal for someone with skills in operations, communication, and team leadership, offering a supportive, growth-focused environment. The clinic provides a modern, patient-focused experience in Downtown Vancouver, equipped with state-of-the-art technology. The team is committed to a welcoming and supportive patient experience, emphasizing comfort, clear communication, and personalized treatment planning. Clinically, the practice takes a comprehensive approach, ensuring patients understand their oral health and feel confident in their care decisions. This is a well-organized, patient-centered clinic that values professionalism, teamwork, and delivering an exceptional patient experience.

Requirements

At least 5 years of dental clinic setting experience
At least 5 years of leadership experience
Working knowledge of dental billing and insurance protocols.
Proficient computer skills, including knowledge of Microsoft Office.
Strong verbal and written communication skills.
Solid problem-solving abilities and attention to detail.
Friendly, professional demeanor with excellent interpersonal skills.
Ability to multi-task effectively, working independently and as part of a dynamic team.

Nice To Haves

Experience with Tracker software
Experience with MaxAssist systems

Responsibilities

Establish and manage internal office protocols and procedures to ensure overall office efficiency.
Hire, train, and develop new office staff to meet patients’ needs and uphold the clinic’s standards.
Develop and manage staff schedules and timesheets, overseeing other HR functions at both clinics.
Create, implement, and manage an effective office budget.
Oversee the processing of insurance claims and billing systems, ensuring accuracy and compliance.
Deliver individual and team leadership to ensure all office employees provide outstanding client service.
Greet patients professionally and cheerfully, creating a welcoming atmosphere.
Schedule appointments and organize the clinic schedule to optimize workflow.
Answer and appropriately route phone calls, addressing inquiries promptly and professionally.
Utilize experience in internal and external marketing to enhance clinic visibility and community engagement.
Train staff on the use of Tracker software (training provided) and manage MaxAssist systems.
Perform other office administration duties as required.
Uphold and protect the culture at the clinic, fostering a positive and engaging work environment.