Clinic Manager

GraceMed•Oakville, ON

10d•Onsite

About The Position

GraceMed is a growing multi-site healthcare organization offering a comprehensive range of plastic and cosmetic surgeries, aesthetic procedures, dermatology services, hormonal health, and medical-grade skincare. Our purpose is to help a growing number of patients realize their true self — and we deliver on that every day through world-class medical professionals, industry-leading treatments, and a patient experience that sets the standard in the industry. We are looking for a Clinic Manager for our Olde Oakville location — a high-performing, multi-service clinic offering dermatology and medical aesthetics. This is a leadership role for someone who thrives at the intersection of patient experience and operational excellence. You will be the steward of a team that delivers world-class dermatology and aesthetic treatments, and the person responsible for driving the clinic’s performance, culture, and growth. GraceMed is growing and so are the people who lead it. Access to ongoing development, a connected network of clinic leaders, and a leadership team that invests in you. Work in an environment where patients leave feeling better about themselves — and where your leadership directly shapes that outcome. Join a passionate, skilled team of dermatology and aesthetics professionals who take their work seriously and take care of each other.

Requirements

Minimum 3 years’ experience in clinic management, healthcare operations, or a related leadership role
Demonstrated ability to lead, develop, and hold accountable a multi-disciplinary team
Strong patient or customer experience orientation with a track record of service excellence
Experience working with performance targets, KPIs, and P&L reporting
Proficient with EMR systems, scheduling platforms, and Microsoft Office / Google Workspace
Outstanding communication skills — direct, warm, and effective across all levels
Comfortable managing competing priorities in a fast-paced, patient-facing environment

Nice To Haves

Experience in medical aesthetics, dermatology, or a regulated healthcare setting
Familiarity with Ontario Employment Standards and health clinic compliance requirements
Experience with patient engagement software and practice management platforms
Background in coaching or developing frontline healthcare or service teams

Responsibilities

Ensure every patient interaction reflects GraceMed’s high-touch, white-glove standard — from first consult to follow-up care
Manage clinic flow and scheduling across dermatology and medical aesthetics service lines to optimize provider time and patient access
Own new patient conversion performance in partnership with Patient Coordinators and treatment providers
Monitor and respond to funnel metrics including inquiries, show rates, and consult-to-treatment conversion
Resolve patient concerns and service issues with professionalism and care
Ensure compliance with GraceMed’s clinical protocols, regulatory standards, and operational policies
Lead, coach, and develop a multi-disciplinary team including Patient Coordinators, Medical Aestheticians, Nurse Injectors, RNs, and Dermatology Leads
Lead recruitment and onboarding for in-clinic roles
Conduct regular 1:1s, performance conversations, and team huddles
Build and maintain a positive, engaged team culture that reflects GraceMed’s values
Manage physician and provider scheduling to maximize clinic capacity
Drive daily, weekly, monthly, and annual revenue targets alongside the clinic team
Analyze and act on KPIs to identify trends, opportunities, and gaps
Report clinic performance and strategies to the Director of People Operations on a weekly basis
Identify and implement improvements to clinic efficiency and patient throughput