Clinic Manager

GraceMed•Oakville, ON

10d•Onsite

About The Position

GraceMed is a growing multi-site healthcare organization offering a comprehensive range of plastic and cosmetic surgeries, aesthetic procedures, dermatology services, hormonal health, and medical-grade skincare. Our purpose is to help a growing number of patients realize their true self — and we deliver on that every day through world-class medical professionals, industry-leading treatments, and a patient experience that sets the standard in the industry. We are looking for a Clinic Manager for our Briarwood location in Oakville — a dynamic, multi-service clinic offering plastic and cosmetic surgery alongside a full suite of medical aesthetic treatments. This role is for a leader who can hold a high-volume, clinically complex environment together: keeping operations running smoothly, the team performing at their best, and patients at the centre of everything. You will oversee the clinic’s performance across surgical and MedSpa service lines, and be the person the team looks to for direction, support, and standards.

Requirements

Minimum 3 years’ experience in clinic management, healthcare leadership, or an equivalent operational management role
Proven ability to lead, coach, and hold accountable a multi-disciplinary team in a fast-paced environment
Strong patient experience orientation with a consistent track record of delivering service excellence
Experience managing to performance targets, KPIs, and revenue/margin outcomes
Proficiency with EMR systems, scheduling platforms, and Microsoft Office / Google Workspace
Clear, direct, and warm communication style — effective with patients, providers, and peers alike
Comfortable managing complexity across multiple service lines and competing priorities

Nice To Haves

Experience in a surgical clinic, plastic surgery practice, or multi-service healthcare environment
Familiarity with Ontario Employment Standards and surgical or healthcare clinic compliance requirements
Experience with practice management and patient engagement software
Background in coaching or developing frontline clinical or service teams

Responsibilities

Ensure seamless operations, a high-performing team, exceptional patient journeys, and strong revenue outcomes across both surgical and MedSpa service lines
Ensure every patient interaction meets GraceMed’s high-touch, white-glove standard across surgical consultations and aesthetic treatments
Manage clinic flow and scheduling across surgical and MedSpa service lines to optimize provider utilization and patient access
Own new patient conversion in partnership with Patient Coordinators and clinical teams
Monitor funnel metrics including inquiries, show rates, and consult-to-treatment conversion; act to close gaps
Resolve patient concerns with care, professionalism, and a solutions focus
Ensure adherence to GraceMed’s clinical protocols, surgical care standards, and regulatory requirements
Lead, develop, and support a multi-disciplinary team including Patient Coordinators, Nurse Injectors, RNs, Medical Aestheticians, and Laser Technicians
Own recruitment and onboarding for in-clinic roles
Conduct regular 1:1s, performance conversations, and team huddles to build alignment and accountability
Foster a strong, values-aligned team culture where people take pride in their work and each other
Oversee physician and provider scheduling to maximize capacity and minimize gaps
Drive daily, weekly, monthly, and annual revenue targets in partnership with the clinic team
Analyze KPIs across surgical and aesthetic service lines to identify trends, opportunities, and gaps
Report clinic performance and strategies to the Director of People Operations weekly
Continuously identify and implement improvements to efficiency, patient throughput, and margin performance