Clinic Manager

UnitedHealth Group•Everett, WA

20d•$72,800 - $130,000

About The Position

The Clinic Manager is an integral member of the healthcare team who, under minimal supervision, provides direction, inspiration, and counseling to teammates. The manager oversees workflow, outcomes, customer satisfaction, and facility quality measures, working toward financial and other objectives established in cooperation with the Regional Operations Director. The role manages day-to-day clinic operations, staffing, teammate performance and development, regulatory compliance, budget expectations, patient satisfaction, and quality improvement efforts.

Requirements

High school diploma, GED, or equivalent.
Basic Life Support certification for healthcare providers (AHA).
At least 1 year of leadership experience at supervisor level or above, with direct reports in a clinical setting, or demonstrated equivalent experience.
Intermediate-level experience with Microsoft Suite.

Responsibilities

Coordinate with department healthcare team members to support smooth patient flow and manage day-to-day operations, including quality-of-care and production-budget goals.
Ensure compliance with policies and procedures and applicable state and federal regulations.
Use daily management systems and standard tools to monitor individual and departmental performance on key metrics.
Determine appropriate staffing levels and mix for routine and special patient needs, and arrange staff coverage.
Collaborate with employees and patients to solve problems.
Direct teammate work, including supervision, hiring, and terminations; determine staffing needs and ensure efficient teammate utilization.
Monitor staff skill development and performance, provide new-teammate orientation and coaching, give regular feedback, and conduct performance appraisals.
Monitor budget expectations, improve patient satisfaction, and foster a positive, encouraging work environment for teammates and providers.
Promote commitment to patient-centered care, optimal clinical outcomes, and regulatory compliance.
Communicate regularly with teammates, managers, and physicians, and conduct teammate meetings as needed.
Lead or participate in departmental quality-improvement and service-excellence activities, and research and resolve local clinical quality issues.
Perform additional duties as assigned.