Clinic Liaison

Central Neighborhood Hlth Fdn•Santa Fe Springs, CA

47d•$0 - $25•Onsite

About The Position

Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim: improving the experience of care, improving the health of populations, and reducing per capita costs of health care. The Clinic Liaison provides personalized coordination of healthcare services for patients discharged from the hospital Emergency Department and/or the inpatient setting. Once target patients are identified, the Clinic Liaison works collaboratively with patients, caregivers, and healthcare team members to ensure access to a medical home and optimize follow-up care. The Clinic Liaison develops and implements strategies to drive patient engagement, improve adherence with follow-up care, and decrease barriers to accessing care. This position is stationed directly at the assigned hospital Emergency Department.

Requirements

Minimum 3-5 years’ experience in a clinic setting (preferably in an FQHC).
Minimum 1 year experience as a care coordinator, patient navigator or similar position.
Knowledge of and experience with electronic medical records.
Bilingual English/Spanish required.
Excellent written and verbal communication skills required.
Ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment.
Must be strongly detail-oriented and organized.
Must be very reliable and trustworthy in handling confidential information.
Must be efficient and effective with minimal supervision.
Ability to multitask and prioritize workload in a fast-paced environment.
Ability to respond timely to changing demands.
Extensive experience managing patient issues.
Ability to establish and maintain effective working relationships with employees, patients, and the public.
Must have a valid California Driver’s License.
Maintains patient, employee, and Foundation confidentiality at all times, discussing patient or employee business only with appropriate parties who have a bona fide need to know; and communicating only the minimum amount of information necessary with respect to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Responsibilities

Serve as the liaison between CNHF and Emergency Department and/or admitted patients of the assigned hospital.
Facilitate access to services through assessment, coordination of care, and other care management activities.
Work collaboratively with the care team to address the more complex needs of patients.
Work with the hospital team (nurses, care coordinators, discharge planners) to ensure patient health needs are met.
Engage patients, build rapport, and establish trusting relationships with patients and their care teams.
Assist patients discharged from higher levels of care with transitioning to a medical home.
Schedule follow-up appointments with a CNHF provider, referral follow-up, and linkage to external services.
Engage patients and explain available services or resources.
Obtain discharge paperwork and other relevant hospital records.
Assist patients with barriers to care and care gaps.
Identify, locate, and connect patients with medical and community-based resources to actively problem-solve and work towards solutions (e.g., arrange transportation).
Routinely outreach to discharged patients to ensure appointments are kept.
Attend regularly scheduled meetings.
Travel to other sites as needed.
Perform other duties as identified or assigned.