Clinic Liaison
About The Position
The Clinic Liaison works under direct supervision of the Program Supervisor and supports the Health Services department’s business office and clinic operations. The role rotates monthly among Front Desk, Medical Records, and Phones, and provides welcoming, professional service to clients and colleagues. Responsibilities span reception and appointment coordination, payment processing, schedule maintenance, insurance eligibility checks, medical-records handling, phone coverage, and general administrative support. The position is full-time, non-exempt, and union, with a Monday–Friday schedule from 10:30 a.m. to 7:30 p.m. A $2.00-per-hour shift differential applies to hours worked between 6 p.m. and 6 a.m. The probationary period is 90 days.
Requirements
- Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
- Passion for the Center’s work and its mission to improve the lives of LGBTQ people.
- Ability to work flexible hours, including Saturdays and evenings.
- Excellent verbal and written communication skills.
- Strong organizational, detail-oriented, and interpersonal skills, and demonstrated ability to work as a team member in a high-client-volume environment.
- Typing speed of 45 words per minute.
- Knowledge of computer software, including word processing, spreadsheets, and Internet tools.
- Strong customer service skills.
- Demonstrated ability to work effectively with people of diverse backgrounds in a multicultural environment.
Nice To Haves
- One to two years of healthcare office experience preferred.
- Bilingual skills; English/Spanish fluency preferred.
Responsibilities
- Adhere to and assist in implementing Business Office procedures.
- Rotate monthly among departmental stations, including Front Desk, Medical Records, and Phones.
- Welcome clients in person and by telephone, maintaining a pleasant and professional response.
- Provide front-desk reception, check patients in, schedule appointments, and make preliminary assessments to support appropriate client services.
- Record client payments and co-pays, ensure accurate transactions, and complete daily balancing and reconciliation sheets.
- Maintain daily and monthly schedules for medical, mental health, and social services personnel.
- Check clients’ insurance eligibility and complete Medi-Cal reservations for care (TARs).
- Assist with the medical-records filing system, including routing charts, tracking records, and sorting and filing records and loose sheets.
- Process outside entities’ requests for records promptly while following confidentiality practices and procedures.
- Provide clinic phone coverage, including scheduling and canceling appointments, making reminder calls, and sharing general information about services.
- Train and work with clerical volunteers as needed.
- Perform assigned daily administrative functions, including word processing and voice, written, and electronic communications.
- Attend and actively participate in staff meetings and internal trainings as needed.
- Complete special projects and other assigned duties.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability coverage
- Employee Assistance Program
- 403(b) retirement plan
- Additional $2.00 per hour for hours worked between 6 p.m. and 6 a.m.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
