Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

About The Position

The Clinic Liaison works under the direct supervision of the Program Supervisor and supports the Health Services department’s business office operations. The role rotates monthly among the Front Desk, Medical Records, and Phones stations and helps ensure that clients receive welcoming, professional, and appropriate services. Duties include reception and appointment support, payment processing and reconciliation, schedule maintenance, insurance eligibility checks, medical-records administration, phone coverage, and general administrative work. The position also includes training and working with clerical volunteers, participating in meetings and training, and completing special projects or other assigned duties. The Health Services department provides free or low-cost medical and mental health services, including specialized primary care for LGBTQ people. The Center’s mission is to build a world where LGBT people thrive as healthy, equal, and complete members of society. The position is scheduled Monday through Friday, 10:30 a.m. to 7:30 p.m., with the ability to work flexible hours, including Saturdays and evenings. Hours worked between 6 p.m. and 6 a.m. receive an additional $2.00 per hour.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues particularly relevant to LGBTQ people.
Passion for the Center’s work and its mission to improve the world for LGBTQ people.
Excellent verbal and written communication skills.
Strong organizational, detail-oriented, and interpersonal skills, with the demonstrated ability to work as a team member in a high-client-volume environment.
Typing speed of 45 words per minute.
Knowledge of computer software, including word processing, spreadsheets, and Internet use.
Strong customer service skills.
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.
Ability to work flexible hours, including Saturdays and evenings.

Nice To Haves

One to two years of healthcare office experience preferred.
Bilingual skills are a plus; English/Spanish fluency is preferred.

Responsibilities

Adhere to and assist with implementation of Business Office procedures.
Rotate monthly among Front Desk, Medical Records, and Phones departmental stations.
Greet clients at reception and by telephone in a welcoming, pleasant, and professional manner.
Provide front desk reception, including patient check-in, appointment scheduling, and preliminary client assessments to help ensure appropriate services.
Record client payments and co-pays, and ensure accurate transactions, daily balancing, and reconciliation sheets.
Maintain daily and monthly schedules for medical, mental health, and social services personnel.
Check clients’ insurance eligibility and complete Medi-Cal reservations for care (TARs).
Assist with maintaining the medical-records filing system, including routing charts to providers, tracking records, and sorting and filing records and loose sheets.
Process outside entities’ record requests promptly while following confidentiality practices and procedures.
Cover clinic phones, including scheduling and canceling appointments, making reminder calls, and providing general information about services.
Train and work with clerical volunteers as needed.
Perform assigned daily administrative functions, including word processing and general voice, written, and electronic communications.
Attend and actively participate in staff meetings and internal staff trainings as needed.
Complete special projects and other assigned duties.