Clinic Eligibility Coordinator (DHWC)
About The Position
The Clinic Eligibility Coordinator is the first point of contact for patients and provides a welcoming, informative experience. The position assesses and manages eligibility for Methodist Healthcare Ministries programs, maintains accurate electronic records, and connects clients with community and health services. It supports access to programs across Medical, Dental, and Behavioral Health service lines and contributes to patient satisfaction, program participation, and efficient clinic operations. The role conducts eligibility screening, provides customer service, verifies insurance and financial assistance information, and documents patient information in electronic health records in accordance with program and HIPAA standards. It also refers clients who do not qualify to external services and performs clinic administrative duties. The position exercises moderate decision-making under established guidelines, including discretion when managing sensitive patient information and resolving eligibility-related concerns. It does not supervise others.
Requirements
- High school diploma or GED.
- At least one year of experience in program eligibility screening.
- Bilingual in English and Spanish, including the ability to read, write, and communicate clearly in both languages.
- Experience with Electronic Health Records (EHR).
- Basic proficiency in Microsoft Word, Excel, Outlook, and MS Teams.
- Strong verbal and written communication skills.
- Problem-solving and critical-thinking skills.
- Ability to work independently and as part of a team.
- Professional and empathetic customer-service demeanor.
- Attention to detail and organizational skills.
- General computer proficiency, including data entry and office technology.
Nice To Haves
- Experience working with underserved populations.
- Familiarity with local, state, and federal healthcare and social service programs.
- Knowledge of financial assistance programs and application processes.
Responsibilities
- Conduct in-person and phone interviews to collect financial and personal information and assess eligibility for MHM programs and other local and federal services.
- Provide patient-centered customer service using AIDET principles and resolve patient inquiries and complaints.
- Enter and update patient information in Electronic Health Records and manage forms and records in accordance with program and HIPAA standards.
- Refer clients who do not qualify to external services and share current community resources with patients and the team.
- Verify insurance information and assist with MHS Financial Assistance Program applications.
- Answer clinic eligibility calls, schedule and update appointments, maintain office cleanliness, and support other administrative functions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
