Eligibility Support Coordinator

Klamath County • Klamath Falls, OR

6d • $21 - $27 • Onsite

About The Position

This position provides administrative assistance to the Developmental Disabilities Services Department (DDS). Primary responsibility is providing supportive and administrative services to the KCDDS Eligibility Team and KCDDS Leadership. This position also shares responsibility for optimizing processes for efficiency and effectiveness. Must be able to pass a DHS background check.

Requirements

• High school diploma or general education degree (GED).
• Minimum of three (3) years clerical experience.
• General knowledge of database management, web-based software programs, Adobe, Microsoft Office Software, and Web maintenance software is required.
• Oregon Driver’s License
• KNOWLEDGE OF: Policies & procedures development and maintenance, Multi-line phone systems, Basic medical terminology, Case management processes and procedures, Electronic medical records, electronic health records and/or other health information related technology, Scheduling processes and practices, Record keeping and reporting techniques, Working within set timelines, meeting deadlines, organizing time, Basic statistical record-keeping practices, Interacting with diverse individuals and groups face to face and by phone, Modern office practices, procedures, and techniques, Modern office equipment and machinery and their intended use, A variety of computer systems and software, including web-based programs, English composition, spelling, and grammar, Word processing, database, and computer entry, HIPAA privacy rules, HIPAA security rules and specific rules requiring more stringent record protections, Records retention record keeping and reporting, Intellectual and developmental disabilities.
• SKILL IN: Competently performing the duties of this position with frequent interruptions, Supporting individuals supported by KCDDS, their families, providers, KCDDS and other county staff, and the general public in a courteous, professional manner, Understanding, interpreting and applying department and program rules, procedures and policies with good judgment, while carrying out a variety of technical and administrative support duties. Applying newly assigned procedures and practices to specific work assignments, Maintaining accurate and complete records, Learning new tasks, Principles of cultural sensitivity, Obtaining facts and discerning relevant, significant information, Obtaining information needed to determine the status of individual, family, or provider circumstances or concerns, Entering data and numerical information into a computer system with speed and accuracy, and maintaining electronic records, files and databases, Assembling data and preparing summaries, analysis, recommendations, and reports, Preparing and maintaining a variety of records, Using computers and software programs, Performing a wide variety of difficult and responsible clerical and office support work, Prioritizing and organizing work responsibilities with and without deadlines, Teamwork - Balancing team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• ABILITY TO: Establish and maintain appropriate professional demeanor and boundaries at all times, Maintain the rights to confidentiality for all individuals in services and their families, Fulfill responsibility as a mandatory abuse reporter, Actively promote the mission and core values of KCDDS with professionalism, integrity, and dignity, Provide quality customer service, Access and use various computer systems and software, Accurately and effectively perform the various assigned tasks and duties following general procedure and program policies, Understand and effectively follow oral and written instructions, communication, and procedures, Communicate effectively both orally and in writing, Follow departmental routines, procedures, and policies, Demonstrate courteous behavior when interacting with visitors and County staff, Work independently, while recognizing when to reach out to supervisor for support and questions, Take personal responsibility for the quality and timeliness of work, Show up to work on time, Meet productivity standards, deadlines, and work schedules.

Responsibilities

• Provides administrative support to Eligibility team, as well as the KCDDS Leadership team.
• Works closely with Eligibility team to ensure accurate and complete required documentation.
• Perform numerous clerical, organizational, and office support tasks that may include filing, scanning and data entry. Assists with the preparation of reports and spreadsheets.
• Provide back-up to other Support Coordinators.
• Assist callers and office visitors by providing accurate information and referring them to appropriate personnel or community resources.
• Coordinate on-site testing as directed by the Eligibility Specialist per Title 19 Admin Exam protocol.
• Track eligibility and provisional client re-eligibility for OAR compliance with timelines.
• Assist with open, thinned, closed charts of clients which includes creating new charts, thinning files, and filing documentation.
• Gather and file ROI documents as they arrive and make Eligibility Team aware where all documents present.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED