Clinic Director (Manhattan)

StartCare•New York, NY

2d•$125,000 - $130,000•Onsite

About The Position

The Clinic Director serves as the chief executive of the assigned clinic, overseeing clinical and administrative services and day-to-day operations. The role is responsible for staffing, coverage, contingency planning, regulatory compliance, fiscal integrity, quality of care, patient and staff satisfaction, and the clinic’s overall performance. The Clinic Director supports StartCare’s East Harlem clinic in Manhattan and ensures the clinic remains audit-ready and meets applicable infection control standards and CARF, OASAS, DEA, and DOH requirements. The Director fosters an environment that encourages autonomy, professional interdisciplinary collaboration, and teamwork to improve patient health and wellness. The role upholds StartCare’s policies, mission, vision, and values; supports community education and positive community relationships; and participates in marketing, branding, and fund development activities. The position directs and supervises clinical, administrative, security, and maintenance functions; manages budgets and financial reporting; provides clinical supervision; oversees staffing, schedules, patient workflow, records, reporting, and quality initiatives; and coordinates with Finance, Real Property, and People and Culture. The Director responds to emergencies, supports investigations and corrective action plans, and may provide coverage at other clinics. The role also engages with community partners and planning boards and supervises the Assistant Clinic Director, Behavioral Health Services, and the Behavioral Health Supervisor. Expected travel is up to 20% for staff training and management development programs. Saturday and select holiday work may be required on a rotation basis.

Requirements

Licensed Clinical Social Worker (LCSW) required.
Minimum of 6–8 years of clinical work experience in the behavioral health field.
Minimum of 3 years of clinical work experience in substance use disorder treatment.
Minimum of 3 years of supervisory experience, including at least 1 year in substance use disorder treatment.
Complete Clinical Supervision Foundations Training I and II within six months of hire.
Knowledge of urban community problems and their relationship to healthcare, behavioral health, substance use disorders, co-morbidity, and homelessness.
Comprehensive knowledge of relevant state and federal regulations and deliverables required by contracts between StartCare and funding agencies.
Experience in healthcare facility administration, including financial and budget management, performance management, and patient quality management.
Excellent interpersonal and written and oral communication skills; problem-solving, critical-thinking, coaching, development, motivation, and issue-confrontation abilities.
Strong commitment to advancing institutional performance measures through interdisciplinary teamwork.
Intermediate to advanced knowledge of Microsoft Office applications.
Experience using an electronic medical record system.
Proficient with the internet and web-based applications.
Able to meet travel expectations of up to 20% for staff trainings and management development programs.
Able to meet the role’s physical requirements, including talking and hearing; frequent sitting and hand use; occasional standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; and lifting up to 50 pounds, with or without assistance.

Nice To Haves

Master’s degree in a human services field, MBA, or management-related graduate degree preferred.
CASAC (Credentialed Alcoholism and Substance Abuse Counselor) preferred.
Bilingual English and Spanish is a plus.

Responsibilities

Oversee all clinical and administrative services and day-to-day clinic operations, including staffing, coverage, and contingency planning.
Direct and supervise medical, non-clinical, administrative, security, and maintenance functions, and evaluate behavioral health staff.
Resolve issues related to patient care and clinic workflow.
Oversee fiscal operations, budgets, expenditures, accounting, and financial reporting; collaborate with Finance on fiscal matters.
Communicate policies and procedures, ensure legal and regulatory compliance, and maintain professional standards among staff.
Provide clinical supervision to direct reports and ensure supervision is completed and documented appropriately.
Coordinate with Real Property on facility sanitation, cleanliness, and security, and with People and Culture on employee relations, evaluations, and hiring.
Maintain computerized records systems and establish staff schedules and assignments based on workload, census, and available space and equipment.
Prepare and provide management, patient, staffing, financial, regulatory, self-audit, and other required reports.
Document incidents, create corrective action plans as needed, and participate in and follow up on investigations involving People & Culture, the Justice Center, OASAS, and ACS.
Oversee processes for isolation rooms, inventory, PPE distribution, supply ordering, and telehealth.
Ensure appropriate responses to emergencies, including clinic closure, inclement weather, and states of emergency.
Participate in case conferences, Clinic Director meetings, and staff meetings; approve admissions, transfers, and discharges and ensure documentation is appropriate.
Serve as Program Director as defined by OASAS regulations and provide coverage for other clinics as needed.
Ensure staff maintain current licensure or credentials required for their duties.
Consult with referents, business partners, community groups, and other organizations on services, public relations, and community needs; participate in community planning board activities as needed.
Monitor service mix to maximize billing and ensure quality and performance indicators meet or exceed corporate expectations.
Support employees in maintaining and improving patient care quality; implement clinic policies and procedures; and maintain communication among clinical, administrative, departmental, and corporate teams.
Maintain awareness of developments in healthcare, behavioral health, leadership, and management amid changing regulatory and financial conditions.