Clinic Charge Nurse Urgent Care

Sutter Health•Modesto, CA

About The Position

The Clinic Charge Nurse coordinates patient care services for patients and families and uses organizational, clinical, communication, and problem-solving skills to manage patient workflow. The role serves as a clinical expert and role model, providing leadership to develop and maintain patient care standards and delivering age-appropriate, professional nursing care. The nurse works cooperatively with ancillary, nursing, and other patient-care personnel, participates in patient and family teaching, and promotes organizational policies, industry standards, best practices, and applicable laws and regulations to support an optimal patient experience. The position plans and coordinates patient care, assesses staffing needs, makes competency-based staff assignments, supports and mentors staff, and helps resolve patient and family concerns. It conducts patient assessments, collaborates with physicians and other healthcare providers, delivers and delegates care appropriately, and contributes to efficient clinic operations and quality improvement. The role also provides staff orientation and training, orders and stocks supplies, and leads as a member of an interdisciplinary team. This is a regular, non-exempt, full-time position with a varied schedule, 12-hour day shifts, 36 weekly hours, and every-other-weekend requirements. The listed pay range is $82.84 to $115.97 per hour. Eligible positions include a comprehensive benefits package.

Requirements

Graduate of an accredited school of nursing.
California Registered Nurse (RN) licensure.
Basic Life Support (BLS) certification for healthcare providers.
Advanced Cardiac Life Support (ACLS) certification, required by the department.
Eight years of recent relevant experience.
Expert knowledge and competence in nursing theories, concepts, and practices; medical terminology; anatomy; and physiology.
Expert knowledge of the healthcare industry, safety precaution policies, patient-care and privacy best practices, and changes in local, state, and federal regulations.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Knowledge of computer applications such as Microsoft Office Suite (Word and Outlook) and electronic health records.
Ability to prioritize assignments and work within standardized policies, procedures, and scientific methods to meet objectives and deadlines.
Ability to work independently and as part of a team, including handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect the privacy of each patient's PHI and build collaborative relationships with peers and other healthcare providers.

Responsibilities

Plan and coordinate patient care in accordance with nursing objectives and standards of care.
Assess staffing needs and assign staff based on competencies that support patient care and continual learning.
Serve as a resource to staff and mentor them in interactions with physicians, families, patients, and other departments.
Intervene in problematic patient and family issues, attempt to resolve them promptly, and report them to the nurse leader.
Ensure staff coordinate and take meal and other breaks; reevaluate and adjust patient assignments as necessary.
Support a positive working environment and provide backup support when needed.
Orient and train new staff.
Identify problem areas and suggest changes to support the development and writing of policies and procedures.
Assess patients’ physiological, spiritual, and emotional needs and determine the level of services required.
Collaborate and communicate with physicians and mid-level practitioners to interpret, adjust, and coordinate patient care services.
Work with peers, healthcare providers, and management to streamline workflow, improve outcomes, and provide high-quality care.
Provide competent, compassionate, cost-effective care consistent with policies, evidence-based nursing practice, objectives, and standards of care.
Administer medications and therapeutic agents as ordered by a physician or mid-level provider.
Delegate tasks appropriately based on scopes of practice, licensure, education, guidelines, and individual capabilities.
Explain treatments and activities to patients and families clearly and collaboratively, using teach-back to confirm understanding and addressing learning needs.
Deliver individualized care and communicate with patients and families with mindfulness and a focus on safety.
Protect the confidentiality of patient protected health information (PHI).
Stay current with developments, trends, and best practices in acute care, the specialty area, and professional nursing practice.
Provide services as needed to support efficient and effective clinic operations.
Order and stock supplies.
Direct others and assist with patient care activities.
Identify opportunities to improve patient-care quality within the organization or department.
Work on an interdisciplinary team and serve as a team lead.