Clinic Assistant - Spine & Urgent Care

Winona Health • Winona, MN

7d • $17 - $22 • Onsite

About The Position

The Clinic Assistant supports patient care in the Spine Center and Urgent Care clinics under the direction of an RN or provider. The role also performs clerical and inventory-management duties, manages office supplies and equipment responsibly, and enters patient information into the electronic medical record. The Clinic Assistant contacts patients as directed by nursing staff or providers, receives and logs patient messages for nursing staff, and coordinates referrals, follow-up appointments, prior authorizations, and other arrangements with departments or facilities. The position also ensures appropriate materials are available, supports continuous service improvement initiatives, schedules patients, and provides ongoing support to providers.

This is a 1.0 FTE position, or 80 hours per pay period, on the day shift, with hours between 8:00 a.m. and 4:30 p.m. Weekend and holiday work is not required. Telecommuting is not available. Starting pay is between $17.39 and $21.74, based on experience.

Requirements

• High school diploma or equivalent.
• 1–3 years of customer service, reception, or business experience.
• Good decision-making, communication, and organizational skills.
• Ability to perform multiple tasks independently in a busy, changing environment.
• Basic computer skills, including Word, Excel, Outlook, and a patient information database such as Cerner.

Nice To Haves

• Post-secondary education in a related field.
• Knowledge of medical terminology.
• Previous scheduling experience in a clinic setting.

Responsibilities

• Enter applicable information into the electronic medical record, including Cerner.
• Complete documentation and assist with workers’ compensation matters, prior authorizations, and other tasks that support continuation of patient care.
• Coordinate schedules, procedures, supplies, and care for patients on Specialty Clinic provider schedules.
• Schedule surgeries and diagnostic studies, including obtaining prior authorizations.
• Ensure nursing supplies and medications are properly ordered and available.
• Schedule appointments professionally by phone and in person, following department procedures and physician templates.
• Identify the next available appointment and reschedule appointments affected by provider changes or patient cancellations.
• Complete work queues in the specialty-care scheduling system.
• Receive and promptly log patient messages in PowerChart for nursing staff, collect information needed for accurate triage, and return calls based on nursing staff messages.
• Participate in daily work assessment supporting Specialty Care CSI quality-improvement initiatives and processes.
• Perform other office duties as needed, including faxing, filing, copying, and covering staff breaks and lunches.
• Accept and log payments for supplies or services as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage options.
• Mental health support and wellness incentives.
• Short- and long-term disability coverage.
• Additional insurance and protection plans, including accident, critical illness, hospital indemnity, legal assistance, and identity protection.
• 403(b) retirement plan with employer contributions after eligibility requirements are met.
• Flexible scheduling.
• Paid time off and earned sick time.
• Paid training.
• Tuition reimbursement.
• Scholarships and sponsored seminars.
• Employee discounts with local businesses, including the YMCA and cell phone providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED