Clinic Assistant - Spine & Urgent Care

Winona Health • Winona, MN

2d • Onsite

About The Position

The Clinic Assistant supports patient care in the Spine Center and Urgent Care clinics under the direction of an RN or provider. The role also handles clerical and inventory-management duties, maintaining office supplies and equipment in a fiscally responsible manner. The position requires organization, communication, and multitasking skills. The assistant enters patient information into the electronic medical record (EMR), contacts patients as directed by nursing staff or providers, and receives and logs patient messages for nursing staff follow-up. Additional work includes coordinating appointments, referrals, follow-ups, prior authorizations, and care with other departments or facilities; ensuring appropriate materials are available; supporting continuous improvement initiatives; and assisting providers through ongoing scheduling support.

This is a 1.0 FTE position, equivalent to 80 hours per pay period, on a day shift between 8:00 a.m. and 4:30 p.m. Weekends and holidays are not required, and telecommuting is not available. Starting pay is $17.39–$21.74, based on experience.

Requirements

• High school diploma or equivalent.
• 1–3 years of customer service, reception, or business experience.
• Good decision-making, communication, and organizational skills.
• Ability to independently perform multiple tasks in a busy, changing environment.
• Basic computer skills, including Word, Excel, Outlook, and a patient information database such as Cerner.

Nice To Haves

• Post-secondary education in a related field.
• Knowledge of medical terminology.
• Previous scheduling experience in a clinic setting.

Responsibilities

• Enter applicable information and documentation into the electronic medical record, including Cerner, and assist with workers' compensation and prior authorizations to support ongoing patient care.
• Coordinate patient care, provider schedules, procedures, and supplies for Specialty Clinic provider schedules.
• Schedule surgeries and diagnostic studies, including obtaining prior authorization.
• Ensure nursing supplies and medications are properly ordered and available.
• Schedule appointments by telephone and in person while following department policies and physician templates.
• Identify the next available appointment and reschedule patients when providers change schedules or patients cancel.
• Complete work queues in the specialty-care scheduling system.
• Receive and promptly log patient messages in PowerChart for nursing staff, collecting the information needed for accurate triage.
• Return patient calls based on messages from nursing staff.
• Participate in daily work assessment and support Specialty Care CSI quality-improvement initiatives and processes.
• Perform office duties such as faxing, filing, copying, and covering staff breaks and lunches.
• Accept and log payments for supplies or services as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance options, mental health support, and wellness incentives.
• Short- and long-term disability coverage, with additional options including accident, critical illness, hospital indemnity, legal assistance, and identity protection plans.
• 403(b) retirement plan with employer contributions after eligibility requirements are met.
• Flexible scheduling, paid time off, and earned sick time.
• Paid training, tuition reimbursement, scholarships, and sponsored seminars.
• Employee discounts with local businesses, including the YMCA and cell phone providers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED