Clinic Assistant II - York Mental Health Clinic (St. Paul, MN)

People Incorporated Mental Health Services•Saint Paul, MN

11d•$22 - $24•Onsite

About The Position

People Incorporated Mental Health Services is seeking a full-time Clinic Assistant II for its York Outpatient Clinic in St. Paul, Minnesota. This in-office role serves as a key point of contact for consumers seeking and receiving services at the outpatient mental health clinics. The position welcomes visitors, provides non-clinical information, collects co-pays, enters health insurance and consumer demographic information into the electronic health record, schedules appointments as needed, and provides general administrative support. The position works on-site each workday, Monday through Thursday, from 8:00 a.m. to 5:00 p.m., for 34 hours per week. The hiring range is $22.00–$23.50 per hour, based on qualifications. External candidates are eligible for a $1,000 hiring bonus. Attendance is an essential function, and other duties may be assigned.

Requirements

Associate in Arts degree.
Graduate of a formal training program in medical reception, customer service, or equivalent.
One year of experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting.
One year of experience working with individuals who have mental illness.
Alternatively, a high school diploma and three years of experience as a receptionist, scheduler, or administrative assistant in a medical or clinic setting may be substituted for the Associate in Arts degree and one year of prior experience in that setting.
Legally authorized to work in the United States without current or future employer sponsorship; the employer does not sponsor employment visas or immigration benefits.

Nice To Haves

Prior administrative support experience within a not-for-profit environment.

Responsibilities

Work on-site each workday.
Provide advanced customer service to clients and visitors in the clinic and virtually.
Generate correspondence, statistical information, reports, meeting minutes, and other general administrative support for the program.
Greet clients respectfully and maintain professional telephone and email etiquette.
Monitor the telephone queue and voicemails to ensure client calls are answered in a timely manner.
Schedule appointments accurately and in a timely manner as needed.
Verify and complete new-consumer registration information, including demographics, insurance information, forms, questionnaires, and other paperwork.
Enter consumer information accurately and promptly into the electronic health record.
Identify and accurately collect co-pays or appropriate fees.
Serve as a role model in the clinic area in support of People Incorporated’s mission.
Lead special projects or initiatives within the team as directed by the Clinic Office Manager.
Meet attendance expectations and perform other duties as assigned.

Benefits

Accrue up to 112 hours of Paid Time Off (PTO).
Accrue up to 48 hours of Earned Sick and Safe Time (ESST), in accordance with state and local requirements.
For full-time employees, up to 8 paid holidays per calendar year, including 4 company-designated holidays and 4 floating holidays prorated based on date of hire.
403(b) Retirement Savings Plan with a 3% employer match.
Multiple health and dental insurance plan choices.
Lifestyle Benefit choice between a company contribution to a health savings account, student loan repayment assistance, or flex time.
Employer-paid short- and long-term disability insurance and life insurance.
Free access to People Incorporated's Training Institute, including free CEUs and learning and education opportunities.
Eligibility for state and federal loan forgiveness programs.
$1,000 hiring bonus for external candidates.