Clinic Appointment Coordinator (2nd Floor - CSC)
About The Position
Fairview is hiring a Clinic Appointment Coordinator for its Clinics and Surgery Center (CSC) in Minneapolis, Minnesota. The role supports efficient patient check-out and clinic operations in collaboration with clinic management and staff. The coordinator helps meet clinic business needs, including managing wait and reschedule lists, answering clinic phones, handling In-basket messages, scheduling, processing clinic faxes, and working queue reports. The position uses technological enhancements and requires a welcoming, patient-friendly manner and strong customer service to support patient-centered care for patients and their families.
Requirements
- Post-high-school education or training, with basic medical terminology and keyboarding skills.
- One year of customer service experience working with the public.
Responsibilities
- Accurately coordinate and schedule follow-up and future appointments or procedures after a patient visit with a provider.
- Monitor the reschedule list, contact patients, confirm provider availability, and finalize appointments in a timely manner.
- Communicate effectively with care-team members and across departments to support the patient-care process.
- Meet patient needs and involve the patient-care team and management when necessary.
- Support clinic operations through check-out, answering clinic phones, handling In-basket messages, processing clinic faxes, and working queue reports.
- Maintain a welcoming disposition and use customer service skills to proactively meet the needs of patients and their families.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- PTO/vacation
- Safe and Sick Time
- Tuition reimbursement
- Retirement benefits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
