Clinic Administrative Assistant

Fresenius Medical Care•Fairfield, CT

About The Position

Performs general office duties and basic clerical and secretarial work in a clinical environment. Serves as a front-desk representative at a Fresenius Kidney Care outpatient or hospital facility, providing administrative support to help maintain clinic operations and deliver customer care to patients and their families. Works under general supervision, following established company policies and procedures. Responsibilities may vary by location and business need.

Requirements

High school diploma or GED required.
Minimum of 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Good verbal communication skills and a pleasant telephone manner.
Professional attitude and appearance.
Solid written communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls, greet patients and guests professionally, monitor reception and waiting areas, and distribute incoming mail.
Obtain signatures needed to process admissions data and maintain patient confidentiality.
Maintain accurate records of hospitalization, patient travel, and related scheduling and ancillary testing.
Prepare medical records for faxing or mailing and coordinate patient travel, transient patient paperwork, and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation referrals.
Ensure data entry is completed for Crown Web and related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases, and complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software and assist with accounts receivable and accounts payable as needed.
Maintain office-supply inventory and assist with audits of medical records for ongoing compliance with record standards.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery and assist with month-end reporting.
Participate in center or team huddles and staff meetings, and attend relevant education and training sessions and apply key learnings.