Clinic Administrative Assistant

Fresenius Medical Care•Missoula, MT

About The Position

Performs general office duties incorporating basic and routine clerical and secretarial work in a clinical environment. Serves as the front-desk representative at a Fresenius Kidney Care outpatient or hospital facility and provides administrative support to help maintain clinic operations and customer care for patients and their families. The role works under general supervision and follows established company policies and procedures. Responsibilities vary based on location and business need and include greeting patients and guests, routing calls, handling patient scheduling and registration information, coordinating records and referrals, supporting clinic administrative and financial processes, and maintaining patient records and office supplies. The role may require travel between assigned facilities and other community locations.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills and ability to multitask, manage time, and prioritize tasks.
Customer service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person; professionally greet patients and guests and maintain a professional environment.
Monitor reception and waiting areas and distribute incoming mail.
Obtain signatures needed to process admissions data and maintain patient confidentiality.
Maintain accurate records of hospitalizations and patient travel to support scheduling and ancillary testing.
Prepare medical records for faxing or mailing related to travel, transplant, disability, and other needs; organize patient travel by contacting others and providing requested records.
Coordinate transient patient paperwork and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure data entry is completed for Crown Web, including ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases; complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application and assist with accounts receivable and accounts payable functions as needed.
Maintain office supply inventory and assist with audits of medical records for ongoing compliance with record standards.
Assist with collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print the patient schedule and pull patient charts daily.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings, attend education and training sessions, and apply key learnings.