Clinic Administrative Assistant

Fresenius Medical Care•Dubois, PA

About The Position

The Clinic Administrative Assistant performs general office duties and basic clerical and secretarial work in a clinical environment. As a receptionist and administrative support member at Fresenius Kidney Care, this role contributes to clinic operations and customer care for patients and their families. The position works under general supervision, follows established company policies and procedures, and applies acquired job skills. Duties vary according to location and business needs and include patient engagement and front-desk coverage, scheduling and registration, medical-record handling, administrative support, and participation in team activities. The role may involve interaction with patients, facility staff, and physicians; travel between assigned facilities and community locations may be required. The work environment may have controlled air temperature and moderate noise, with possible exposure to infectious or contagious diseases or materials.

Requirements

High school diploma or GED required.
Minimum 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills and ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person; greet patients and guests professionally, maintain a professional environment, and monitor reception and waiting areas.
Distribute incoming mail and obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization and patient travel to support scheduling and ancillary testing coordination.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel by contacting appropriate parties and providing requested medical records.
Coordinate transient patient paperwork and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and sent to designated departments, including by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure data entry is completed for Crown Web, including information related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, outside vendors, and agencies; prepare purchase orders using appropriate software.
Assist with facility accounts receivable and accounts payable as needed and maintain office-supply inventory.
Assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print patient schedules and pull patient charts daily.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings; attend relevant education and training sessions and apply key learnings.