Climbing Wall Assistant

SJSU Student Union•San Jose, CA

6d•Onsite

About The Position

The Climbing Wall Assistant supports daily operations at the climbing wall and bouldering area under the supervision of the Climbing Wall and Team-Building Supervisor, and assists the Climbing Wall Student Supervisor on duty. The role helps instruct climbing courses, promotes the physical and mental safety of climbers and staff, and ensures equipment is safe, properly used, and stored. The assistant also helps foster an inclusive and welcoming climbing community through individual interactions, programs, and activities. The position works collaboratively with Climbing Wall staff, Outdoor Adventures staff, and other Spartan Recreation facilities and program staff. The position is employed through the Student Union at San José State University. The work takes place in an indoor, recreation facility program-oriented environment. Schedules are based on business needs, generally 9 a.m.–5 p.m., Monday through Friday, with evening and weekend work as needed. During the academic term, employees may work up to 20 hours per week across concurrent positions; when classes are not in session, they may work up to 40 hours per week. The position is non-exempt under the applicable California Industrial Welfare Commission Orders. Employees receive 40 hours of sick pay during the calendar year. Employees must complete required CSU Learn compliance training within the first month of employment, with the sexual misconduct prevention program required within the first six months. Employment requires a successful background check; fingerprinting applies to positions involving regular contact with minors and cash management.

Requirements

Must hold current First Aid/CPR/AED certification; American Red Cross certification is preferred, and online certifications are not accepted.
Must attend the in-house climbing training program.
Must be a matriculated SJSU student and remain continuously enrolled at least half-time during the academic term; for undergraduate and post-baccalaureate students, half-time is 6.0–8.0 units per semester.
Ability to interpret and implement policies and procedures for the climbing area and emergencies.
Ability to respond to emergencies by administering appropriate first aid and/or CPR/AED procedures.
Reliable, self-motivated, and able to solve problems and make decisions based on SJSU’s mission and guiding principles.
Positive attitude, self-control, and appropriate demeanor in emergency and stressful situations.
Professional, organized, detail-oriented, and able to maintain a professional appearance and attitude.
Ability to collaborate across departments on multiple projects while remaining focused and on task.
Excellent customer service skills, conflict-management ability, and ability to create an inclusive environment.
Effective verbal and written communication skills.
Ability to respond quickly and effectively to emergencies.
Ability to develop effective working relationships with a diverse community clientele.
Ability to safely lift 45 pounds and stand for an extended period.

Nice To Haves

Prior experience in an instructor or leadership role.
Prior ropes and/or climbing experience.

Responsibilities

Monitor climbers’ form and technique and enforce Spartan Recreation rules, regulations, policies, and procedures to help prevent emergencies.
Respond to injuries and assist with immediate first aid and proper emergency procedures.
Help build an inclusive, welcoming, and fun climbing community through individual interactions, programs, and activities.
Assist with daily climbing wall operations, including opening and closing procedures, equipment inspections, and climbing course instruction.
Help develop, facilitate, set up, and take down climbing programs and events.
Communicate effectively with staff, participants, and spectators, and respond positively to customer service questions.
Assist with safety and maintenance logs and keep required reports and documentation organized.
Assist with custodial and maintenance tasks for climbing equipment and the facility.
Ensure equipment is used safely and stored properly.
Assist with planning, development, facilitation, and setup and teardown of Team Building operations.
Demonstrate safe belaying and climbing practices in accordance with Spartan Recreation procedures and climbing industry standards.
Attend regularly scheduled staff meetings, training days, and workshops.
Perform additional duties as assigned.