Climbing Wall Assistant

SJSU Student Union•San Jose, CA

10h•$20 - $22•Onsite

About The Position

The Climbing Wall Assistant supports daily operations at the climbing wall and bouldering area at the Spartan Recreation and Aquatic Center. Under the supervision of the Climbing Wall and Team-Building Supervisor, the role assists the Climbing Wall Student Supervisor on duty, helps instruct climbing courses, promotes the physical and mental safety of climbers and staff, checks that equipment is safe and properly used, and helps foster an inclusive, welcoming climbing community. The assistant communicates and collaborates with climbing wall colleagues, Outdoor Adventures staff, and other Spartan Recreation facilities and program staff. The position is part-time and is intended for a matriculated San Jose State University student who remains enrolled at least half-time during the academic term. It is based in an indoor, recreation facility program-oriented environment. The schedule is based on business needs, generally 9 a.m.–5 p.m. Monday through Friday, with evening and weekend work as needed. Employees may work up to 20 hours per week while school is in session and up to 40 hours per week when classes are not in session. The position requires current First Aid/CPR/AED certification; online certifications are not accepted. Employees must attend the in-house climbing training program. The employer also requires a successful background check. The Student Union provides 40 hours of sick pay during the calendar year.

Requirements

Current First Aid/CPR/AED certification; American Red Cross certification is preferred, and online certifications are not accepted.
Must attend the in-house climbing training program.
Must be a matriculated SJSU student and continuously enrolled at least half-time during the academic term; undergraduate and post-baccalaureate students must be enrolled in 6.0–8.0 units per semester to qualify as half-time.
Desire to work in Spartan Recreation and as part of a team.
Ability to interpret and implement policies and procedures for the climbing area and emergencies.
Reliable and self-motivated, with the ability to solve problems and make decisions based on the SJSU mission and guiding principles.
Ability to respond to emergencies and administer appropriate first aid and/or CPR/AED procedures.
Positive attitude, self-control, and appropriate demeanor in emergency and stressful situations.
Professional, organized, and detail-oriented; able to collaborate with other departments on multiple projects while remaining focused and on task.
Excellent customer service skills, conflict-management ability, and ability to create an inclusive environment.
Effective verbal and written communication skills.
Ability to respond quickly and effectively to emergencies.
Ability to maintain a professional appearance and attitude and develop effective working relationships with a diverse community clientele.
Ability to lift 45 pounds safely and stand for an extended period.
Physical ability to sit, walk, twist, bend, climb, pull, push, squat, crawl, kneel, balance, reach, and coordinate eye, hand, and foot movements.
Ability to lift and carry loads, often 10–25 pounds, frequently 26–50 pounds, and occasionally 50–75 pounds.
Ability to hear and speak to exchange information in person or by telephone, and dexterity to operate a computer keyboard and calculator.
Successful completion of the required background check.

Nice To Haves

Prior experience in an instructor or leadership role.
Prior ropes and/or climbing experience.
American Red Cross First Aid/CPR/AED certification is preferred.

Responsibilities

Monitor climbers’ form and technique and enforce Spartan Recreation rules, regulations, policies, and procedures to help prevent emergencies.
Respond to injuries and assist with immediate first aid and appropriate emergency procedures.
Help build an inclusive, welcoming, and fun climbing community through individual interactions, programs, and activities.
Assist with daily climbing wall operations, including opening and closing, equipment inspections, and instruction of climbing courses.
Help develop, facilitate, set up, and take down climbing programs and events.
Communicate effectively with staff, participants, and spectators.
Respond positively to customer service questions.
Maintain safety and maintenance logs and keep reports and documentation organized.
Assist with custodial and maintenance tasks for climbing equipment and the facility.
Ensure equipment is used safely and stored properly.
Assist with planning, developing, facilitating, and setting up and taking down Team Building operations.
Demonstrate safe belaying and climbing practices in accordance with Spartan Recreation procedures and climbing industry standards.
Attend regularly scheduled staff meetings, training days, and workshops.
Perform additional duties as assigned.