Climbing Wall Supervisor

SJSU Student Union•San Jose, CA

5d•Onsite

About The Position

The Student Union is known for being a great place to work and build a career. This is an outstanding opportunity to help us grow in a sustainable and thoughtful way, to provide vision, leadership, and administrative direction to students, as part of The Student Union and student engagement at San Jose State University. Under the supervision of the Climbing Wall and Team-Building Supervisor, the Climbing Wall Supervisor is responsible for the direct oversight of daily operations at the climbing wall and bouldering area. Some of these responsibilities include the instruction of climbing courses, ensuring physical and mental safety of all climbers and staff, ensuring that all equipment is safe to use and is being used properly, and fostering an inclusive and welcoming community at the climbing area through individual interactions, programs and activities. The Climbing Wall Supervisor is additionally responsible for working with, mentoring, and delegating tasks to the Climbing Wall Attendants in addition to communicating and collaborating with Outdoor Adventures Staff, and all other Spartan Recreation facilities and program staffs.

Requirements

CWI Climbing Wall Instructor Level 3 or Equivalent training preferred or must complete within three months of hire.
Must attend in house climbing training program.
Current First Aid/CPR/AED certification, American Red Cross preferred.
Online certifications will not be accepted.
Demonstrated ability to lead and teach effectively.
Minimum of 6 months ropes and/or climbing experience required.
Experience supervising part-time or student staff preferred.
Must be a matriculated SJSU student and continuously enrolled at least half-time during the academic term.
Half-time is defined as follows: Enrollment Status Half-time Units Undergraduate and Post baccalaureate Students 6.0-8.0 hours/semester
Desire to work in Spartan Recreation and as part of a team.
Interpret and implement proper policies and procedures for climbing area.
Reliable, self-motivated; able to solve problems and make decisions based on SJSU mission and guiding principles.
Respond to emergency situations by administering appropriate first aid and/or CPR/AED procedures.
Ensure all equipment is used in an appropriate manner that promotes safety and is stored properly.
Positive attitude, self-control, and demeanor in handling emergency and stressful situations.
Must be professional, organized and detail-oriented.
Ability to collaborate with other departments on multiple projects while staying focused and on task.
Excellent customer service, ability to manage conflicts, and create an inclusive environment.
Effective verbal and written communication skills.
Ability to quickly and effectively respond to emergencies.
Interpret and implement proper policies and procedures for all emergencies.
Maintain a professional appearance and attitude.
Ability to develop effective working relationships with a diverse community clientele.
Able to lift 45 pounds safely and stand for an extended period of time.

Nice To Haves

CWI Climbing Wall Instructor Level 3 or Equivalent training preferred or must complete within three months of hire.
Experience supervising part-time or student staff preferred.
American Red Cross preferred for First Aid/CPR/AED certification.

Responsibilities

Responsible for preventing emergencies by monitoring the form and technique of climbers, and enforcing all Spartan Recreation rules, regulations, policies and procedures.
Respond to all injuries and assist in immediate first aid and proper emergency procedures.
Responsible for building an inclusive, welcoming, and fun climbing community through individual interactions, programs, and activities.
Accountable for the day-to-day operations of the climbing wall including opening and closing procedures, equipment inspections, instruction of climbing courses, and route setting.
Responsible for developing, facilitating, setting up, and taking down climbing programs and events with the assistance of Climbing Wall Attendants.
Assist the Climbing Wall and Team-Building Supervisor with the recruiting, hiring, training, supervising, and evaluation of Climbing Wall Attendants.
Responsible for delegating tasks to Climbing Wall Attendants and other Climbing Wall Supervisors to make sure that all details surrounding customer service, instruction, community building and safety are met, completed and/or followed during every shift.
Demonstrate safe belaying and climbing practices according to those put in place by Spartan Recreation and climbing industry standards at all times.
Communicate effectively with patrons, staff and spectators.
Address customer service-related questions in a positive manner.
Properly communicate and document any incidents or accidents Climbing Wall and Team-Building Supervisor and Spartan Recreation Facility supervisor and professional staff.
Review inventory and maintenance logs and report any deficiencies to the Climbing Wall and Team-Building Supervisor
Assist Climbing Wall and Team-Building Supervisor in leading in-house climbing specific meetings, trainings, and workshops.
Attend all regularly scheduled staff meetings, training days, and workshops.
Assist in the planning, development, facilitation, and set up/tear down of Team Building operations
Respond to emergency situations by administering appropriate first aid and/or CPR/AED procedures.
Ensure all equipment is used in an appropriate manner that promotes safety and is stored properly.
Perform additional duties as assigned.