Client Training Specialist (4 Month Contract)
About The Position
Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class. Ensure customers are familiar (some might say experts) with using the platform in their classroom. Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform. Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor. Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class. Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value. Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features.
Requirements
- 1-2 years of client-focused work experience
- Familiar with technology and competent with computers
Nice To Haves
- Experience in meeting and exceeding metrics, KPIs or sales quotas/targets is preferred
- A passion for learning design, ideally with a background in teaching/coaching/training
- Very organized and comfortable managing a high volume of training sessions and tasks
- Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships)
- Strong attention to detail, you don’t stray away from providing direct feedback to customers, who are customer-obsessed and ensures every interaction provides value
Responsibilities
- Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class
- Ensure customers are familiar (some might say experts) with using the platform in their classroom
- Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform
- Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor
- Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class
- Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value
- Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features
Benefits
- Competitive health benefits that start on day one
- Innovative PTO policy with lots of time and space for self-care
- Professional learning and development for all role levels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
