Client Operations Associate (6-Month Contract)

Pong Game Studios•Vaughan, ON

About The Position

The Client Operations Associate will support the CRO in managing client relationships, coordinating follow-ups, preparing materials, tracking client needs, and ensuring smooth communication across internal teams. This is a great opportunity for someone early in their career who is clever, resourceful, quick to learn, and excited to build product and client operations experience in a fast-moving gaming technology company. You may be early in your career, but you are sharp, motivated, and eager to grow. You pick things up quickly, communicate clearly, and have a natural ability to stay organized. You are comfortable asking good questions, taking ownership of follow-ups, and making sure nothing falls through the cracks. You do not need to be an expert in gaming technology on day one, but you should be excited to learn the products, understand client needs, and become a trusted support partner to the CRO.

Requirements

1–3 years of experience in client operations, sales support, customer success, account coordination, business operations, or a similar role.
Strong written and verbal communication skills.
Highly organized, detail-oriented, and dependable.
Quick learner who can absorb product knowledge and explain it clearly.
Clever, curious, and eager to take initiative.
Comfortable working with senior leaders and supporting executive-level priorities.
Able to manage multiple tasks, follow-ups, and deadlines at once.
Professional, polished, and client aware.
Strong judgment and discretion when handling client or business information.
Comfortable in a fast-paced environment with shifting priorities.

Nice To Haves

Experience in gaming, casino-style products, fintech, SaaS, or regulated industries.
Familiarity with CRM systems, project management tools, or ticketing systems.
Experience supporting a sales, revenue, or business development leader.
Comfort preparing presentations, reports, or client-facing documentation

Responsibilities

Support the CRO with client-facing coordination, follow-ups, scheduling, and preparation.
Help prepare client meeting materials, product summaries, presentations, reports, and internal briefing notes.
Track client requests, open action items, key deadlines, and follow-up communications.
Learn Pong’s products and become comfortable communicating product details internally and externally.
Coordinate with internal teams such as product, operations, finance, compliance, and development to help resolve client needs.
Take clear meeting notes and translate discussions into concise next steps.
Assist with client onboarding, account updates, operational requests, and issue tracking.
Maintain organized records of client interactions, requirements, and status updates.
Help ensure the CRO is prepared for client meetings, travel, and follow-up conversations.
Communicate professionally and clearly with clients, partners, and internal stakeholders.