Planner, Equipment (4-month contract)
About The Position
Reporting to the Supervisor, Equipment Services Operations, the Equipment Planner is responsible for reviewing work orders before scheduling and dispatching calls for Cooler Movers, Fountain Installers and Field Technicians. They are also responsible for updating and maintaining an accurate customer database, monitoring volume, and executing plans to meet customer expectations for local and North America Operating Unit (NAOU) customers. The Equipment Planner must have excellent communication skills as they collaborate with department Managers, Field Service Supervisors, Account Coordinators, Sales, and Customers.
Requirements
- High School Diploma or GED required
- 1+ years of customer service experience required
- Operations/logistics experience
- Flexibility to work evenings, weekends, and holidays.
- Strong communication skills by email, phone, in person
- Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc.
- Ability to problem-solve and multi-task
- Strong time management skills
- Can work independently and in a team setting
Nice To Haves
- Knowledge of Canadian geography is an asset
- SAP and Salesforce experience an asset
Responsibilities
- Oversee the dispatching of planned equipment service calls
- Monitor the Dispatch Grid to ensure productivity and efficiency
- Maximize delivery efficiencies and driver safety through proper load distribution
- Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement) in Technician workday
- Accurately process and schedule Customer Service Tickets within designated milestones
- Receive inbound emails and calls from the Technician or Field Service Supervisor
- Handle customer escalations, providing resolutions to the customer
- Handle inbound customer calls for movement requests
- Perform customer readiness for equipment installations
- Review equipment move orders to ensure accurate information and all required documents have been submitted (EPA)
- Act as a contact between internal stakeholders (Sales, Customer Ops., MRC, FSV, and Field Service) for escalations and investigation
- Report on equipment and service activities and other functional areas
- Oversee equipment service projects and initiatives
- Create Purchase Orders (POs) in SAP
Benefits
- competitive compensation package
- access to retirement and saving programs
- family and employee assistance program
- paid vacation and floater days
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
