Client Technology Services Intern

City of Renton•Wa, WA

2d•Onsite

About The Position

The City of Renton’s Client Technology Services team is hiring two interns for a one-year term. The opportunity is intended for current students interested in working in Information Technology. Interns provide front-line customer service and telephone support to end users, identify and resolve critical problems under the guidance of IT staff, and determine appropriate ways to complete service requests. The positions are onsite and are expected to be full-time during the summer months and part-time during the academic year, with flexible scheduling to accommodate students’ class schedules. Work is performed in an office environment and occasionally outdoors in all weather conditions. Field noise is moderately loud; office noise is moderately quiet. Flexible evening and/or weekend hours may be required as needed. The City supports a diverse and inclusive workforce and promotes collaboration and teamwork while providing services to the community.

Requirements

Currently enrolled in an accredited institution pursuing a bachelor’s or master’s degree in an Information Technology-related program of study.
Valid driver’s license.
Successful passing of a required driving record check.
Successful passing of a required background check and national fingerprint-based background check.
Attention to detail.
Effective communication and a customer-service focus.
Positive interactions with all individuals and the ability to build collaborative relationships.
Ability to anticipate problems and develop contingency plans.
Initiative, flexibility with changing priorities, and ability to determine priorities and take prompt action.
Commitment to racial, social, and economic equity and to working effectively with people from diverse backgrounds and cultures.
Ability to meet deadlines and respond in a timely manner to achieve common goals.
Ability to be receptive to others’ attitudes, feelings, or circumstances and understand the influence of one’s own behavior on them.
Ability to work effectively with others, make difficult decisions in a timely manner, and resolve conflicts.
Ability to drive to offsite locations, move throughout City facilities and buildings, operate a computer and other office equipment, and communicate with City employees and residents.
Ability to regularly lift or move items weighing up to 40 pounds.

Responsibilities

Answer and record IT Service Desk requests received by phone, email, or walk-in.
Respond to client service requests involving problematic systems or equipment.
Troubleshoot problems with other staff, develop solutions, make minor equipment repairs, and arrange for other servicing needs.
Follow, develop, and document procedures for system installation and support.
Install hardware, operating systems, and application software.
Unpack, inventory, and configure workstations, printers, scanners, and other technology edge devices.
Order computing system consumables as directed.
Serve as liaison between users and hardware vendors on warranty issues.
Assist other IT staff with special projects as assigned.
Stay current on workstation, printer, scanner, laptop, and pen-based computing hardware and software.
Operate, adjust, modify, and install computers, peripherals, software, and communications equipment to facilitate repair, upgrades, and installation.
Contribute to teamwork and respect, and foster equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
Remain current with relevant technological advancements.
Maintain regular, reliable, and punctual attendance.
Perform other duties as assigned.