Client Technology Engagement Manager (CTEM)

Superior Support Resources, Inc.•Brookfield, WI

1d•$70,000 - $155,000•Onsite

About The Position

The Client Technology Engagement Manager (CTEM) serves as the primary liaison between SSR Total IT and its SMB clients. This person is responsible for ensuring client success by aligning technology solutions with business outcomes, managing relationships across a portfolio of key and growing accounts, and coordinating the delivery of SSR services. This position is not passive account management. The Client Technology Engagement Manager owns the client relationship end to end, coordinating service delivery, identifying opportunities for growth, and ensuring every client's technology is serving their business goals. This role is ideal for someone who combines business acumen with a strong understanding of IT, and who thrives in a fast-moving, client-facing environment.

Requirements

Experience in client-facing IT coordination, operational leadership, or educational leadership.
Strong understanding of IT solutions, coupled with business acumen and the ability to translate technical concepts for non-technical audiences.
Demonstrated ability to manage multiple stakeholders, projects, and priorities simultaneously.
Comfortable working in a fast-paced, collaborative environment with high client expectations.
Familiarity with managed IT services, infrastructure, cybersecurity, or cloud platforms.

Nice To Haves

Experience working in or alongside a Managed Service Provider or technology services firm.
Proven track record of account growth or client retention in a services environment.

Responsibilities

Serve as the primary point of contact and relationship owner for 20+ key accounts and 20 to 30 growing secondary clients.
Coordinate delivery of managed services, infrastructure, security, and development projects across client accounts.
Identify and pursue opportunities to expand SSR solutions within existing client accounts, contributing to account growth and retention.
Ensure client technology strategies are aligned with their business goals and that SSR delivery consistently meets agreed-upon outcomes.
Participate in Strategic Business Reviews and client planning sessions to translate business priorities into technology recommendations.
Work closely with SSR's engineering, managed services, and procurement teams to ensure seamless delivery for each client.
Track client satisfaction, escalate issues when needed, and drive resolution with internal teams.
Contribute to documentation, account planning, and internal reporting on account health and growth opportunities.