Client Engagement Manager

Advarra•United States of America,

1d•Remote

About The Position

The Client Engagement Manager is the primary owner of assigned client relationships and serves as a trusted advisor guiding clients through onboarding, adoption, and value realization of Advarra’s GxP compliance intelligence solutions. This role combines strategic relationship management, consultative problem solving, and cross-functional coordination to help clients translate outputs into informed decisions that strengthen their quality systems and improve inspection readiness. The role requires regulatory fluency and strong business acumen, with the ability to engage internal Subject Matter Experts (SMEs) when deeper expertise is needed. Operating with broad autonomy, this role manages complex client engagements, influences senior stakeholders, and supports retention and growth across Advarra’s GxP compliance intelligence solutions.

Requirements

BS in Business or relevant degree or equivalent combination of education and experience
8+ years of experience in consulting, quality and/or regulatory services or functions
5+ experience supporting pharmaceutical, biotech, medical device, CRO, or other regulated life science clients (experience may be concurrent with above)
Proven ability to manage complex client relationships and influence senior stakeholders
Strong communication, presentation, and stakeholder management skills
Demonstrated ability to lead cross-functional coordination and manage competing priorities
Strong consultative, analytical, and problem-solving skills

Nice To Haves

Working knowledge of GxP, quality systems, and inspection readiness concepts
Experience with SaaS or technology-enabled solutions, including onboarding and adoption programs
Experience translating analytics, dashboards, or outputs into business recommendations
Background in consulting or strategic account management
Experience supporting renewals, expansion opportunities, or revenue retention strategies
Effective at working remotely

Responsibilities

Serve as primary relationship owner for assigned client accounts (post-sale)
Build trusted relationships with Quality, Regulatory, and Operational stakeholders
Lead regular business reviews, governance meetings, and communication cadences
Maintain alignment between client priorities, delivered outcomes, and future needs
Lead client onboarding and successful adoption of Advarra’s compliance intelligence software
Help clients understand outputs, findings, trends, and risk indicators
Guide clients in prioritizing actions to improve compliance posture and readiness
Monitor account health, engagement, and realized value
Support discussions related to quality operations and remediation priorities
Identify when specialized GxP expertise is required and engage internal SMEs
Act as a strategic connector between client needs and internal capabilities
Identify risks, expansion opportunities and unmet client needs
Support renewals and expansion opportunities with Commercial teams
Maintain visibility into account strategy, progress, and risks
Coordinate Commercial, Product & Technology, Delivery Operations, and SMEs to ensure successful outcomes
Resolve escalated issues across multiple stakeholders with sound judgement
Provide client feedback and market insights to improve offerings and engagement models