Client Engagement Manager

Propelis•,

4h•$75,125 - $98,000•Remote

About The Position

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint. Sgsco is looking for a highly-organized and agile leader to ensure a positive sgsco client experience in the execution phase of production for key client accounts. The Customer Engagement Manager has a passion for quality, and is capable of leading a team of Project Managers, Project Coordinators and Account Managers to resolve packaging artwork issues within the supply chain. Ideal candidates are metrics-driven, proactive in problem-solving, and know how to build strong relationships with internal and external partners. Join our growing organization and dedicated team by applying today!

Requirements

High School Diploma or GED equivalent. Some College/Associate’s Degree preferred
Equivalent of 10+ years of experience in the packaging industry. Ideally multidisciplinary experience.
Proven ability to lead and develop a team
Strong organizational skills
Metrics-driven
The ability to work towards and meet deadlines within budget
Great attention to detail
Excellent communicator
Proven ability to drive key metrics
Demonstrates ability to troubleshoot projects and drive continuous improvement

Nice To Haves

High sense of urgency and willing to go the extra mile
Adaptable to accommodate client personalities and preferences and build trust
Leads with eyes on and hands off and equips direct reports to ensure projects are delivered on-time and to quality
Self-motivated, driven, and takes initiative
Acts as a role model for others
Passionate about developing others

Responsibilities

Build, develop and lead a successful team of Project Managers, Project Coordinators and Account Managers
Train & coach new hires including the review and approval of new tickets for jobs of high complexity
Proactively identify process improvements by providing thought leadership & training to colleagues
Partner with the Production Team and Sales Team to ensure
Deep understanding of various client processes (deliverables, rework) across an array of industries enabling empathy
Manage the creation and upkeep of the MySGS pricing matrices
Develop, implement and ensure that your team complies to global sgsco operational standards
Proactively communicate to the client how they can drive efficiencies to drive further effectiveness in the partnership
Lead and manage relationships and communicate artwork issues with client and internal and external stakeholders
Ensure that your team adheres to project timelines outlined in the Service Level Agreement with customers ensuring “On Time” delivery of work done “Right The First Time”
Ensure that customers are satisfied with their day-to-day interaction with the sgsco team by delivering an experience that is “Better, Faster and Leaner.”
Troubleshoot and problem solve with the plant
Escalate issues and communicate potential solutions
Develop a plan to achieve all key metrics for region/client base including Right the First Time and Fit for Use. Plan would include everything from external customer development to internal talent development.
Act as a strategic partner to Sales and Production to help them deliver on metrics that they are more focused on such as Revenue, Profit and QI.

Benefits

selection of health care plans with prescription drug coverage
dental plan
vision plan
basic and supplemental life insurance
a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection
short/long term disability
401(k) Savings Plan

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