Client Technical Implementation Manager Vice President

JPMorganChase•Chicago, IL

About The Position

As an Implementation Vice President within JP Morgan Chase’s Commercial & Investment Bank, you will lead complex technical treasury product implementations for global clients and help deliver a seamless onboarding experience. You will build strong client and partner relationships, manage expectations and risks, translate client needs into technical specifications, and support innovation and process improvement in a collaborative environment. The final job grade and officer title will be determined at the time of offer and may differ from this posting. The role requires some travel (10%) to visit clients and internal partners. It is not eligible for employer immigration sponsorship.

Requirements

At least 7 years of experience implementing treasury products or similar financial services.
Proven track record in risk management and implementing mitigation strategies.
Demonstrated ability in strategic planning and resource allocation.
Advanced data and technology literacy, including model interpretation.
Strong stakeholder management and relationship-building skills, with the ability to communicate, partner, and influence effectively.
Technical project management experience in a client-facing environment.
Comfort using WebEx, Zoom, and other collaboration tools.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree.
Interest in learning new operating models, technologies, and industry trends.
Technical client consulting experience supporting technical roles, and experience in ERP, systems integration, or APIs.
PMP or other project management certification.
Experience coaching or mentoring employees.
Strategic thinking and adaptability to change.
Ability to identify opportunities for AI and automation in operational workflows, including evaluating, implementing, or governing AI-driven solutions for scalable process improvements and strategic objectives.

Responsibilities

Lead implementation and training for assigned clients to ensure a smooth onboarding process.
Connect with clients using Zoom, email, and other collaboration technologies.
Build and maintain relationships with partners in Relationship Management, Sales, Service, Operations, and Product Management.
Manage client and partner expectations throughout implementation.
Implement mixed payable solutions and support clients with file mapping exercises.
Collaborate with Operations and Product Management to streamline processes.
Identify and manage business risks, taking ownership of issues.
Translate client requests into detailed technical specifications for treasury services.
Document meeting agendas, minutes, and project plans using Microsoft Office tools.
Apply creative problem-solving and escalate issues when necessary.
Manage conflicts and facilitate discussions to develop optimal solutions.