Technical Implementation Manager Vice President
About The Position
As an Implementation Vice President within the Commercial & Investment Bank, you will lead complex technical treasury product implementations for global clients and help deliver a seamless onboarding experience. The role involves building client and internal-partner relationships, managing expectations and business risks, translating client requests into technical specifications, and collaborating to improve implementation processes. It is a client-facing role that uses collaboration technology and project-management practices. Some travel is required (10%) to visit clients and internal partners. The role is not eligible for employer immigration sponsorship. Final job grade and officer title will be determined at the time of offer and may differ from the posting.
Requirements
- At least 7 years of experience implementing treasury products or similar financial services.
- Proven track record in risk management and implementing mitigation strategies.
- Experience in strategic planning and resource allocation, with the ability to communicate, partner, and influence effectively.
- Advanced data and technology literacy, including model interpretation.
- Strong stakeholder-management and relationship-building skills.
- Technical project-management experience in a client-facing environment.
- Comfort using WebEx, Zoom, and other collaboration tools.
Nice To Haves
- Bachelor of Science or Bachelor of Arts degree.
- Interest in learning new operating models, technologies, and industry trends.
- Technical client-consulting experience supporting technical roles, and experience in ERP, systems integration, or APIs.
- PMP or other project-management certification.
- Experience coaching or mentoring employees.
- Strategic thinking and adaptability to change.
- Ability to identify opportunities for AI and automation in operational workflows, including experience evaluating, implementing, or governing AI-driven solutions for scalable process improvements and strategic objectives.
Responsibilities
- Lead implementation and training for assigned clients to ensure a smooth onboarding process.
- Connect with clients through Zoom, email, and other collaborative technologies.
- Build and maintain relationships with partners in Relationship Management, Sales, Service, Operations, and Product Management.
- Manage client and partner expectations throughout implementation.
- Implement mixed payable solutions and support clients with file-mapping exercises.
- Collaborate with Operations and Product Management to streamline processes.
- Identify and manage business risks and take ownership of issues.
- Translate client requests into detailed technical specifications for treasury services.
- Document meeting agendas, minutes, and project plans using Microsoft Office tools.
- Use creative problem-solving and escalate issues when necessary.
- Manage conflicts and facilitate discussions to develop optimal solutions.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
