Technical Implementation Manager Vice President
About The Position
As an Implementation Vice President within JPMorganChase’s Commercial & Investment Bank, you will lead complex technical treasury product implementations and training for assigned clients. You will help deliver a seamless onboarding experience, build strong client and partner relationships, and drive effective outcomes in a collaborative, fast-paced environment. The role involves translating client needs into technical specifications, implementing payable solutions, supporting file mapping, and working with internal teams to streamline processes and manage risks. Some travel is required (10%) to visit clients and internal partners. This role is not eligible for employer immigration sponsorship. Final job grade and officer title will be determined at the time of offer and may differ from this posting.
Requirements
- 7+ years of experience implementing treasury products or similar financial services.
- Proven track record in risk management and implementing mitigation strategies.
- Demonstrated ability in strategic planning and resource allocation.
- Advanced proficiency in data and technology literacy, including model interpretation.
- Strong stakeholder management and relationship-building skills, with the ability to communicate, partner, and influence effectively.
- Technical project management experience in a client-facing environment.
- Comfort using WebEx, Zoom, and other collaboration tools.
Nice To Haves
- Bachelor of Science or Bachelor of Arts degree.
- Passion for learning new operating models, technologies, and industry trends.
- Technical client consulting experience supporting technical roles, and experience in ERP, systems integration, or API environments.
- PMP or other project management certifications.
- Experience coaching or mentoring employees.
- Strategic thinking and adaptability to change.
- Ability to identify opportunities for AI and automation integration in operational workflows, including evaluating, implementing, or governing AI-driven solutions for scalable process improvements and strategic objectives.
Responsibilities
- Lead implementation and training for assigned clients, ensuring a smooth onboarding process.
- Connect with clients using Zoom, email, and other collaboration technologies.
- Build and maintain relationships with partners in Relationship Management, Sales, Service, Operations, and Product Management.
- Manage client and partner expectations throughout the implementation process.
- Implement mixed payable solutions and support clients with file mapping exercises.
- Collaborate with Operations and Product Management to streamline processes.
- Identify and manage business risks, taking ownership of issues.
- Translate client requests into detailed technical specifications for treasury services.
- Document meeting agendas, minutes, and project plans using Microsoft Office tools.
- Use creative problem-solving and escalate issues when necessary.
- Manage conflicts and facilitate discussions to create optimal solutions.
Benefits
- Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
