Technical Implementation Manager Vice President

JPMorganChase•Plano, TX

About The Position

As an Implementation Vice President within JP Morgan Chase’s Commercial & Investment Bank, you will manage complex technical treasury product implementations and help ensure clients have a seamless onboarding experience. You will lead client implementation and training, build relationships with internal partners, and translate client requests into technical specifications. The role involves collaborating across Relationship Management, Sales, Service, Operations, and Product Management to deliver solutions, streamline processes, manage risks, and resolve issues. Some travel is required (10%) to visit clients and internal partners. The role is not eligible for employer immigration sponsorship. Final job grade and officer title will be determined at the time of offer and may differ from this posting.

Requirements

7+ years of experience implementing treasury products or similar financial services.
Proven track record in risk management and implementing mitigation strategies.
Demonstrated ability in strategic planning and resource allocation.
Advanced proficiency in data and technology literacy, including model interpretation.
Strong stakeholder-management and relationship-building skills, with the ability to communicate, partner, and influence effectively.
Technical project-management experience in a client-facing environment.
Comfort using WebEx, Zoom, and other collaboration tools.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree.
Interest in learning new operating models, technologies, and industry trends.
Technical client consulting experience supporting technical roles, and experience in ERP, systems integration, or API environments.
PMP or other project-management certification.
Experience coaching or mentoring employees.
Strategic thinking and adaptability to change.
Ability to identify opportunities to integrate AI and automation into operational workflows, including experience evaluating, implementing, or governing AI-driven solutions for scalable process improvements and strategic objectives.

Responsibilities

Lead implementation and training for assigned clients to ensure a smooth onboarding process.
Connect with clients through Zoom, email, and other collaborative technologies.
Build and maintain relationships with partners in Relationship Management, Sales, Service, Operations, and Product Management.
Manage client and partner expectations throughout implementations.
Implement mixed payable solutions and support clients with file-mapping exercises.
Collaborate with Operations and Product Management to streamline processes.
Identify and manage business risks, taking ownership of issues.
Translate client requests into detailed technical specifications for treasury services.
Document meeting agendas, minutes, and project plans using Microsoft Office tools.
Apply creative problem-solving and escalate issues when necessary.
Manage conflicts and facilitate discussions to develop optimal solutions.