Client Support Technician Internship

Colony Brands•Monroe, WI

12d

About The Position

SC Data Center, an affiliate of Colony Brands, Inc., is seeking a self-motivated and organized Client Support Technician to support its growing business. The position provides second-level support for client-level Windows and Apple hardware and software, including ticket escalations from the Help Desk. It supports the setup, maintenance, and troubleshooting of corporate-owned client computers installed and used within Colony Brands facilities. The role also involves assembling and configuring PC and Mac hardware, documenting processes and mentoring the Help Desk, and assisting with a range of client technology issues. The posting ends during a responsibility concerning Active Directory, so additional details are not available.

Requirements

Experience troubleshooting client-level hardware and software.
Experience with Microsoft and Apple software products.
Self-motivated and organized.
Solid technical IT skills.
Enjoy helping others resolve computer and technology issues.

Responsibilities

Provide second-level support for client-level Windows and Apple hardware and software.
Handle Help Desk ticket escalations related to setup, maintenance, and support of corporate-owned client computers used within Colony Brands facilities.
Assemble and configure PC and Mac hardware.
Document processes and mentor the Help Desk.
Troubleshoot client-level networking issues, including wireless technologies and remote access solutions.
Perform Windows 11 imaging and/or patching using Microsoft SCCM or equivalent tools.
Perform Apple OS imaging and/or patching using JAMF.
Support mobile phones and tablets through Microsoft Intune.
Troubleshoot virtualized desktops and SCCM clients.
Provide Microsoft email and Office support through Office 365.
Troubleshoot and support printers, copiers, and audiovisual equipment.
Support Active Directory user accounts, groups, and permissions; the supplied posting cuts off before further details.