Client Support Specialist

Curative Care • Milwaukee, WI

1d

About The Position

The Client Support Specialist provides assistance to clients of varying ages, including some with complex medical needs, in an engaging, collaborative, team-based environment. The role involves supervising and assisting clients with daily needs, personal care, activities, mobility, meals, medications, and community outings. The specialist documents client goals and behaviors, reports changes or significant incidents, follows infection-control procedures, maintains confidentiality, communicates with families and care partners, and supports coworkers in providing quality care. A fully immersive training program is offered.

Requirements

• High school diploma or equivalent.
• Ability to exercise effective judgment, sensitivity, and creativity in response to changing needs and situations.
• Ability to multitask and handle multiple priorities.
• Ability to contribute in a team environment and/or work independently while providing excellent customer service.
• Ability to make decisions and solve problems, including critical thinking in stressful situations.
• Cooperative and professional attitude.
• Effective listening and written and oral communication skills.
• First Aid/CPR certification within six months of hire.
• Medication Management certification within six months of hire.

Nice To Haves

• Previous related experience in a healthcare setting.

Responsibilities

• Supervise and assist clients with daily needs, documenting goals and behaviors.
• Provide direct personal care, including feeding, toileting, medication assistance, handwashing, perineal care, changing adult depends, and helping clients change into clean clothes.
• Help clients with walking, exercise, movement, and use of walkers or wheelchairs when applicable.
• Provide activities that keep clients engaged and active, and assist with planning and facilitating activities on or off campus.
• Escort and engage clients in community-based outings.
• Maintain client confidentiality and avoid discussing clients in public areas.
• Follow infection-control procedures, including proper handwashing, handling blood spills, and standard precautions.
• Communicate clearly and tactfully with clients, families, caregivers, case managers, transportation drivers, group homes, and others.
• Maintain harmonious working relationships and support coworkers to help ensure quality care.
• Read, understand, and follow individual program plans and accurately document progress on individual goals.
• Assist with meal preparation and lunch service, including setting up and feeding clients when required.
• Accurately account for clients’ money during community outings.
• Provide medication management and assistance as required for program needs.
• Record and report changes in clients’ physical condition, behavior, or appearance to the Manager or Program Coordinator.
• Write reports of significant incidents occurring during program hours.
• Contact appropriate staff in an emergency during program hours.
• Attend required trainings and meetings.
• Immediately report suspected abuse or neglect to the Program Coordinator and Manager, within one hour.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED